TDM Programs Specialist

Trilon Group•Seattle, WA

6d•$65,000 - $75,000•Hybrid

About The Position

Alta Planning + Design is hiring a TDM Programs Specialist Level I or II for our Seattle office. This is a role for someone who finds meaning in the work of connecting people to places and who genuinely believes that transit, biking, carpooling, and walking are not just alternatives to driving alone, but better ways to move through communities. This is a full-time position that will support a portfolio of projects primarily based in the greater Seattle area, with a primary focus on public-facing customer service for projects that increase mobility of residents in the region.

Requirements

Comfortable conducting in-person outreach independently and as part of a team
Experience working directly in an outreach or customer service capacity with the public
Ability to connect with people from a variety of backgrounds
Ability to answer in-depth questions about transportation options in Seattle and King County, including walking, bicycling, transit, and carpooling (including route selection, equipment, online resources and organizations, common concerns, etc.)
Experience working with a varying software, including: Project management software (e.g., Asana, Wrike, Basecamp, etc.). Microsoft Office tools (e.g., Word, Excel, and PowerPoint).
General understanding of other platforms that directly aid in program delivery.
Ability to learn new platform as project need require
Ability to manage, analyze, and engage with a large database of contacts
Availability to staff in-person events outside of traditional business hours, including on weekends and evenings
Ability to travel to various locations in and around Seattle and King County. Driver's license not required.
Ability to lift, carry, and transport 25+ lbs
Ability to work from Alta’s downtown Seattle office two days per week, as well as effectively collaborate remotely.

Nice To Haves

At least two years professional experience related to sales, customer service, hospitality, administration, communications, marketing, public administration, public outreach and/or another related field and/or a bachelor's degree or higher in a related field (hospitality, communications, business, marketing, environmental studies, or others)
Managing time and projects: good processes in place to get work done, to prioritize resources, initiatives, and timelines
Knowledgeable (or highly curious) about behavior change, sustainability, transportation, TDM, city planning, community development, economic development, or related fields
Desire to positively affect the community, region, and environment
Eagerness to build and refine your skills
Experience interacting with diverse groups of people
Bilingual in Spanish

Responsibilities

Shaping and implementing programs that support mobility and promote sustainable modes of transportation, such as universal basic mobility, transportation equity, travel options programs, or safe routes to school.
Applying TDM principles to help implement successful projects, programs, and initiatives within diverse communities, particularly in Seattle, King County, and the Puget Sound region.
Supporting the execution of a universal basic mobility program. This includes one-on-one interactions with commuters and residents, providing information on transportation service details, supporting specialized program offerings, administering mobility wallet cards and more. Work occurs in person, via virtual meetings, email, telephone, and/or via digital platforms.
Identifying, building, and maintaining partnerships with regional transportation providers to expand mobility options for project purposes and program participants.
Collaborating with other team members and local partners to provide resident-facing outreach, transportation program related sales, and program partnerships.
Tracking program data, documenting customer interactions, maintaining accurate records, managing project assets, organizing materials, and monitoring inventories.
Collaborating with and supporting project staff on the development, production and distribution of electronic, online, and print project materials.
Planning and staffing outreach efforts such as community events, transportation fairs, pop-up tabling , lunch and learns, local fairs and festivals, and other in-person engagement. This may include coordinating logistics, transporting equipment, staffing events, and tracking metrics. Always representing Alta’s clients and programs warmly and professionally.
Supporting program measurement and evaluation, such as collecting data, tracking metrics, conducting surveys, and summarizing results.
Supporting client-facing communications in collaboration with project managers, such as identifying project needs and challenges, sharing timely updates, proactively surfacing recommendations, and recommending program innovations to strengthen project delivery.
Assisting project managers with administrative tasks in support of program efforts.

Benefits

Medical: PPO or HSA medical plans, Alta pays 75% of the cost
Dental/Vision: PPO, Alta pays 90% of the cost
Life Insurance: Alta pays 100% of the premium for life and AD&D, equal to your base compensation
401(k): Alta provides a safe harbor match up to 4%
PTO: 21 days accrued annually to start
Holidays: 11 total company paid holidays
Paid Parental Leave/Short-Term Disability
Wellness reimbursement up to $800 annually
Alta Gets Around benefit of up to $900 annually
5-year travel award
Professional development opportunities