Specialist, Master Data Management

American Tower Africa•Woburn, MA

About The Position

American Tower is seeking a Master Data Management Specialist to join its Global Business Services Master Data Management team. The team updates and maintains company master data records in Oracle for landlords, suppliers, and other vendors. As the subject matter expert for vendor onboarding and maintenance, the Specialist partners across functions to promote best practices, analyze vendor metrics, and support satisfaction through efficient communication. The role manages daily onboarding of new vendors and ongoing support of existing vendors. It maintains accurate, complete, and compliant vendor records, processes requested record changes, performs validations and due diligence, reviews supporting documentation, conducts compliance checks, and supports fraud-prevention controls. The Specialist also provides responsive service to internal stakeholders and vendors, helps ensure appropriate documentation is obtained for different vendor types, and identifies fraudulent or incomplete compliance documentation. Approximately 5% travel may be required. The position is eligible for an annual bonus, annual equity award, and participation in the Employee Stock Purchase Plan. American Tower offers healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness.

Requirements

Bachelor’s degree or equivalent work experience required.
Working knowledge of the MS Office Suite required.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Accuracy and attention to detail.
Ability to work effectively and professionally with different functional groups and employee levels.
Strong organizational skills and ability to prioritize and complete multiple tasks within agreed timeframes in a fast-paced environment.

Nice To Haves

At least 2 years of vendor relations, customer service, or data management experience preferred.
Familiarity with vendor management software preferred.
Proficient knowledge of Excel, PowerPoint, and SharePoint preferred.
Salesforce and Oracle knowledge or experience with a large ERP system preferred.

Responsibilities

Manage daily activities associated with onboarding new vendors and providing ongoing support to existing vendors.
Maintain the quality and integrity of the vendor database by entering and updating supplier records accurately and reviewing or approving requests to add vendors.
Process vendor setups and record changes, including banking, tax, legal entity, and address updates, while completing required validations and due diligence reviews.
Review supporting documentation, perform compliance checks, support fraud-prevention controls, and identify potential risks to protect vendor data integrity.
Promptly process requests to add or modify vendor information, ensuring data meets internal compliance standards and supports purchase-to-pay operations.
Provide highly responsive customer service to internal and external customers.
Build relationships with internal stakeholders who depend on a robust supplier pool and provide service to vendors.
Understand documentation requirements for different vendor types and identify fraudulent or incomplete compliance documentation.
Perform other duties as assigned.