Specialist Logistic

Walgreens • Deerfield, IL

2d

About The Position

Responsible for interacting with and managing the needs of internal and external partners (including patients, providers, and retail stores) with respect to service inquiries and escalations related to post shipment orders.

Requirements

• High School Diploma or GED.
• At least 2 years of experience in Specialty Pharmacy Operations (call center/customer service work environment or fulfillment work environment).
• At least 1 year of experience in escalation resolution and the application of de-escalation techniques.
• Strong organizational, analytical, interpretive, problem solving, and time management skills.
• Strong written and verbal communication skills.
• Strong critical thinking and issue resolution skills.
• Intermediate skill level in Microsoft Office Suite.

Nice To Haves

• Associate degree in healthcare, business, or related area of study.

Responsibilities

• Communicates delivery issues with all relevant parties and takes action as appropriate based on the individual circumstances of each dispense using professional judgment and experience.
• Coordinates package rescue, storage, and ultimate delivery with third party vendors.
• Reviews requests for reshipments and escalates requests, when necessary, by following standard operating procedures.
• Completes all steps for approved reshipments.
• Processes and tracks approved product returns; ensures appropriate disposition of returned medication and insurance claims.
• Reviews product complaints for potential manufacturer replacement and coordinates replacement in accordance with manufacturer-specific processes.
• Processes and tracks approved manufacturer product replacement shipments as well as return or other disposition of defective product/(s).
• Monitors weather alerts/restricted zip codes and provides recommendations to leadership regarding restriction of shipments based on by following standard operating procedures.
• Monitors Retail Depot shipment monitoring and acts as necessary to ensure contractual regulatory/compliance are adhered throughout all steps.
• Ensures appropriate data captured to facilitate root cause analysis.

Benefits

• To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/bene

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED