Specialist, Lifesaving and Care (Part-time Temp. - June 2027) - Adoption Hub

Best Friends Animal Society•Kanab, UT

3d•Onsite

About The Position

Lifesaving & Care Specialists support the daily functions and growth of lifesaving programs, including adoption, while providing basic animal care at Best Friends Animal Society program locations. They act with urgency to complete important tasks and directly contribute to the organization’s no-kill mission. Depending on organizational needs, specialists may receive intensive assignments in a particular program. In this part-time, temporary role at the Adoption Hub/Roxy’s Room in Kanab, Utah, the specialist promotes and facilitates adoptions, provides customer service and new-pet-parent counseling, manages records and supplies, and supports volunteers and foster parents. The role includes matching visitors and prospective adopters with animals, facilitating visitor interactions, supporting lifesaving and care programs, and collaborating with team members to complete assignments and maintain accurate records. The anticipated hiring rate is $22.00 per hour, depending on experience. The position is expected to average approximately 20 hours per week through June 2027. Schedules vary with departmental needs and may include weekdays, weekends, evenings, and holidays.

Requirements

Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues.
Familiarity and comfort with a conversational adoption process.
Ability to leash, kennel, walk, and handle cats and dogs, including animals with health or behavioral conditions or concerns.
Basic ability to identify and discuss medical and behavioral characteristics of dogs and cats.
Strong interpersonal skills; personable, professional, and able to work well with people from different backgrounds.
Ability to handle sensitive and confidential situations.
Ability to work in a fast-paced environment and organize multiple competing tasks and demands.
Resourcefulness, initiative, problem-solving ability, and flexibility to persist until goals are achieved.
Proficiency with Microsoft Office products.
Valid driver’s license and ability to meet Best Friends Animal Society’s driver qualification standards.
Ability to routinely lift 40 pounds and perform strenuous activities including lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
Ability to perform repetitive tasks for extended periods, including typing, sitting, walking, and arm and hand motion.
Ability to work indoors and outdoors in varied weather, including extreme heat and cold, and around dogs, cats, and other animals of varying sizes, temperaments, and medical status.

Nice To Haves

Bilingual or multilingual skills.
Familiarity with shelter or animal-management software, or willingness to learn.

Responsibilities

Model kindness, inclusion, respect, authenticity, and compassion in interactions with colleagues, visitors, volunteers, and animals.
Promote and facilitate pet adoptions, provide customer service and new-pet-parent counseling, manage records and supplies, and support volunteers and foster parents.
Assist adopters, fosters, and visitors seeking dog or cat sleepovers by gathering information and matching them with appropriate animals.
Develop general knowledge of animals in Best Friends’ care to match animal and client needs.
Encourage visitors to become Best Friends Animal Society members and support its mission.
Implement waivers and volunteer sign-ups for visitor dog interactions as needed.
Manage and maintain inventory of animal-care supplies and food.
Use point-of-sale systems, Shelterluv, EzyVet, Shopify, and DocuSign.
Work directly with and support volunteers on lifesaving care and outcome program protocols, including cleaning, animal behavior and care, handling, transportation, data entry, and communications.
Collaborate with Best Friends team members to achieve lifesaving goals and follow organizational policies, procedures, and task lists.
Complete assignments, communications, data entry, and recordkeeping accurately and on time.
Maintain a safe workplace, follow safety practices and rules, and communicate unsafe practices or conditions to leadership.
Work a variable schedule that may include weekends, nights up to 7:00 p.m., and holidays; the listed schedule includes Tuesday/Wednesday or Wednesday/Thursday off.