Specialist, Lifesaving and Care (Part-time Temp. - June 2027) - Adoption Hub

Best Friends•Kanab, UT

2d•Onsite

About The Position

Lifesaving & Care Specialists support the daily functions and growth of lifesaving programs, including adoption, and provide basic animal care at program locations. They act with urgency and contribute directly to Best Friends Animal Society’s no-kill mission. Assignments may focus intensively on a particular program according to organizational needs. This position is based at the Adoption Hub/Roxy’s Room in Kanab, Utah. It is a temporary, part-time role expected to average approximately 20 hours per week through June 2027. Schedules vary with departmental and operational needs and may include weekdays, weekends, evenings, and holidays. The stated hiring rate is $22.00 per hour, depending on experience, plus benefits. The role promotes and facilitates adoptions and provides customer service, counseling for new pet parents, records and supply management, and support for volunteers and foster parents. Specialists help visitors find appropriate animals, support lifesaving care and outcome programs, maintain accurate records and communications, and follow organizational procedures and safety practices. The work involves handling dogs and cats, physical activity, and working indoors and outdoors in varied weather conditions.

Requirements

Customer-centric, non-judgmental approach when engaging with adopters, partners, visitors, volunteers, and colleagues.
Familiarity and comfort with a conversational adoption process.
Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health or behavior conditions or concerns.
Basic ability to identify and discuss medical and behavioral characteristics of dogs and cats.
Strong interpersonal skills; ability to work as a team player and interact professionally with people from different backgrounds.
Ability to handle sensitive and confidential situations.
Ability to work in a fast-paced environment and organize multiple competing tasks and demands.
Resourcefulness, initiative, problem-solving ability, flexibility, and persistence in achieving goals.
Proficiency with Microsoft Office products.
Valid driver’s license and ability to meet Best Friends Animal Society’s driver qualification standards.
Ability to routinely lift 40 pounds and perform daily strenuous activity.
Ability to perform repetitive tasks for extended periods, including typing, sitting, walking, and arm and hand motions.
Ability to work indoors and outdoors in varied weather conditions, including extreme heat and cold, and around animals of all sizes, temperaments, and medical status.

Nice To Haves

Bilingual or multilingual skills.
Familiarity with shelter software or animal management software, or willingness to learn.

Responsibilities

Practice inclusion, respect, kindness, authenticity, and positive influence with colleagues, visitors, volunteers, and animals.
Promote and facilitate pet adoptions, provide customer service and new pet parent counseling, manage records and supplies, and support volunteers and foster parents.
Assist adopters, fosters, and guests interested in sleepover animals by gathering information and matching them with appropriate animals and client needs.
Develop general knowledge of animals in Best Friends’ care to support appropriate matches.
Encourage visitors to become Best Friends Animal Society members and join its mission.
Implement waivers and volunteer sign-ups as needed for visitor dog interactions.
Manage and maintain inventory of animal care supplies and food.
Use point-of-sale systems and Shelterluv-Ezyvet, Shopify, and DocuSign.
Work directly with and support volunteers on lifesaving care and outcome program protocols, including cleaning, animal behavior and care, animal handling, transportation, data entry, and communications.
Collaborate with team members across operations to achieve lifesaving goals.
Follow organizational policies, procedures, and task lists for daily lifesaving outcome assignments, including timely communications, task completion, data entry, and recordkeeping.
Maintain a safe workplace, model safe work practices, follow safety rules, and communicate unsafe practices or conditions to leadership.
Handle, leash, kennel, and walk cats and dogs, including animals with health or behavior concerns.
Perform physical tasks including lifting, carrying, reaching, stooping, squatting, cleaning, bending, typing, sitting, and walking.