Specialist, Learning Technology Administrator

Goodwill Industries International, Inc.•Remote, US,

3d•$80,000 - $90,000•Onsite

About The Position

The Learning Technology Administrator is responsible for managing and maintaining the organization’s LMS platform to ensure optimal functionality, usability, and accessibility. This role provides technical and user support, ensuring the platform aligns with organizational training and development goals.

Requirements

3 years' experience with LMS platforms, Smartsheet and Power BI
3 years experience with Camtasia and Articulate.
Strong technical troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Familiarity with e-learning standards and best practices.
Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats.
Understanding of current social issues.
Excellent interpersonal skills.
Experience identifying customer needs and providing appropriate solutions.
Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.).
Experience supporting a wide range of users with varying technology experience
3 years of experience with LMS, or similar

Nice To Haves

Multimedia or Microlearning Certifications a plus.

Responsibilities

Provide assistance to users with software-related questions or issues within the LMS.
Regularly update, maintain, and improve learning systems and tools.
Provide assistance to users, troubleshoot issues, and resolve technical problems.
Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms.
Generate and analyze reports on user activity, course completion rates, and other key metrics.
Oversee and maintain data dashboards that track and present key performance metrics for organizational projects.
Develop technical documentation and articles for a support knowledge base.
Ensure the LMS meets organizational compliance standards and training requirements.
Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively.
Identify opportunities for system enhancements, test new features, and implement updates.