Learning Technology Administrator

Revvity•San Diego, CA

1d•$83,500 - $111,250•Hybrid

About The Position

Responsible for the administration, configuration, and optimization of the Docebo Learning Management System (LMS) and the Skillsoft Learning Experience Platform (LXP), supporting the global user population. Develop and maintain workflows for course enrollments, certifications, and completions in both platforms. Ensure a seamless learning experience for all users across our global regions by overseeing the technical aspects of the systems, resolving issues, and implementing improvements. Administer and configure the Docebo LMS and Skillsoft LXP, ensuring optimal system performance, user accessibility, and integration with other platforms (including HRIS, SSO, etc.). Generate and analyze regular system usage reports, learner progress, and completion data from both platforms. Serve as the primary point of contact for end-users across all regions regarding issues related to system functionality, course availability, and technical troubleshooting. Resolve system bugs, user access issues, and report generation errors in a timely manner. Provide training and support to system users, including administrators, managers, and employees, ensuring smooth adoption of new features and enhancements. Conduct regular data audits to ensure accuracy and integrity of user information and learning records. Lead the implementation of system upgrades, new features, and enhancements. Work closely with HR Technology, HRBPs, Power Users and other stakeholders/departments to ensure the systems align with organizational learning goals and compliance requirements. Collaborate with third-party vendors to troubleshoot issues, escalate concerns, and plan for system updates or enhancements. Serve as the global HR resource for all LMS Training activities.

Requirements

Bachelor's degree in Education Policy, Organization and Leadership, Information Technology, Business Administration, or related field of study
3 years of experience in any job title/occupation/position involving learning technology platforms in the Healthcare, Biotech or Medical Technology industry.
3 years of experience with Learning Management System (LMS) focused on Docebo, including system configuration, content management, and reporting
3 years of experience with Learning Experience Platform (LXP) focused on Skillsoft, including system configuration, content management, and learner analytics reporting
3 years of experience resolving technical LMS issues for the user population
3 years of experience working at least one full lifecycle rollout of an LMS platform including system set up, configuration, integration with existing architecture, administrator support and training, communication to and training of user populations
3 years of project management experience relating to LMS Platforms
3 years of experience with data analytics and generating reports from LMS/LXP platforms to track learner performance and engagement
3 years of experience integrating learning platforms (such as LMS or LXP systems) with other enterprise applications, including HRIS
3 years of experience communicating technical concepts/requirements to non-technical stakeholders
3 years of experience supporting system users globally including Greater China, India, South America, Europe and North America

Responsibilities

Administer and configure the Docebo LMS and Skillsoft LXP, ensuring optimal system performance, user accessibility, and integration with other platforms (including HRIS, SSO, etc.).
Generate and analyze regular system usage reports, learner progress, and completion data from both platforms.
Serve as the primary point of contact for end-users across all regions regarding issues related to system functionality, course availability, and technical troubleshooting.
Resolve system bugs, user access issues, and report generation errors in a timely manner.
Provide training and support to system users, including administrators, managers, and employees, ensuring smooth adoption of new features and enhancements.
Conduct regular data audits to ensure accuracy and integrity of user information and learning records.
Lead the implementation of system upgrades, new features, and enhancements.
Work closely with HR Technology, HRBPs, Power Users and other stakeholders/departments to ensure the systems align with organizational learning goals and compliance requirements.
Collaborate with third-party vendors to troubleshoot issues, escalate concerns, and plan for system updates or enhancements.
Serve as the global HR resource for all LMS Training activities.