Specialist, IT Product Operations, Data Distribution

S&P Global • Calgary, AB

63d

About The Position

About the Role: Grade Level (for internal use): 09 The Team: Data Delivery Client Services team is a diverse team of collaborative, problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are responsible for the support of applications and/or systems that deliver S&P data to our clients. We provide 24/7 support, 5 days a week, through team representation in 3 regions. The Impact: We are seeking an outstanding client service team member and support enthusiast to engage with our clients through proactive consultation on the financial industry and S&P's sophisticated software and product offerings. This person will be responsible for supporting customer migrations, implementations and all operational matters. The client services team is contributing to the client relationship with the company’s groups by developing client-focused processes and solutions, ensuring smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. What’s in it for you: Partner with customers in developing and implementing their strategic solutions Work in a highly collaborative and passionate team environment. Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development.

Requirements

• Bachelor’s Degree with a minimum of 3 years of experience in a relevant technical or financial role.
• Experience in Data Analysis skills with good knowledge of SQL.
• Advanced knowledge of MS Excel, along with Macros/VBA.
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills
• Fluent in English

Responsibilities

• Provide outstanding services and ensure client satisfaction.
• Participate in client development and retention programs.
• Deliver product trainings and presentations to clients.
• Address client inquiries about products and services in a timely fashion.
• Analyze client concerns and work with other teams to provide immediate resolutions.
• Notify customers about new product developments and enhancements.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees