Specialist, Intake (Workplace Relations)

Loudoun County Public Schools • Ashburn, VA

1d • Hybrid

About The Position

The Intake Specialist serves as the critical first point of contact for all workplace and labor relations concerns, responsible for timely logging, accurate assignment, and coordinated routing to ensure compliance with applicable policies, regulations, and collective bargaining agreement timelines. This role ensures the timely and consistent assessment of all workplace concerns and the proper routing of each matter to the appropriate level of review and resolution; whether coordination with school or worksite administrators for onsite resolution, case handling by HRTD Workplace Relations, or formal investigation by HRTD Equity and Compliance. By accurately distinguishing between issues best addressed through local supervisory action and those requiring Division-level intervention, the Intake Specialist ensures that every concern is managed through the correct process and within required timelines. Additionally, in coordination with the Supervisor of Grievance Management, the Intake Specialist also performs a distinct compliance function for disputes governed by the collective bargaining agreement, ensuring that grievances alleging the misinterpretation, misapplication, or violation of the agreement are properly filed, acknowledged, routed, and tracked; and that required Division responses are transmitted in accordance with prescribed timelines and procedural requirements. This position is essential for reducing bottlenecks and ensuring legal compliance with new labor agreements.

Requirements

• Bachelor’s Degree in Business Administration, Human Resources or related field
• Two (2) years of experience in program administration or Human Resources
• Knowledge of federal, state, and local employment laws, policies, regulations, and compliance requirements and practices specific to such laws and policies
• Knowledge of the principles and practices of public school administration, human resources administration, and workplace relations
• Ability to manage, protect, and impact confidential information
• Ability to establish and maintain effective working relationships
• Ability to engage in difficult conversations and to communicate negative information in a professional and respectful manner
• Ability to model professional, equitable, moral, ethical, and legal behaviors
• Proficiency in the use of personal computer and related hardware and software
• Proficiency in the use of Microsoft Excel and Word

Responsibilities

• Receive and respond to reports of employee misconduct by conducting intake interviews with involved parties
• Collaborate with school administrators and Division partners to assess and implement appropriate support, fostering a climate that is supportive of employees, students, and administrators
• Prepare and present cases for review and transition cases appropriate for a formal investigation to an investigator
• Ensure appropriate reporting for Child Abuse, Title IX, and law enforcement
• Receive, log, and acknowledge all formal grievance filings submitted under the collective bargaining agreement or applicable LCPS policy using the Division’s designated electronic grievance system
• Verify that filings meet procedural sufficiency requirements, including timeliness, proper format, and citation of the alleged violation of the collective bargaining agreement prior to routing for Step 1 review.
• Maintain accurate records of all grievance-related correspondence, filings, and decisions to ensure transparency and readiness for next step review, mediation, or arbitration
• Maintain a database and case resolutions, manage and monitor the processing of cases, and track investigation details in applicable systems
• Uphold confidentiality and data integrity in accordance with LCPS policies, labor agreements, and applicable laws governing employee records

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees