Intake Specialist

Neuro Wellness Spa • Los Angeles, CA

4d • Onsite

About The Position

The Intake Specialist position consists of providing overall support for and a positive influence at the NWS intake center, organizational culture, and functional workflow. The Intake Specialist is the first point of care for engaging prospective patients in treatment at Neuro Wellness Spa. Top priorities are stellar customer service, administrative organization, efficiency regarding patient registration, scheduling, and referrals.

Neuro Wellness Spa is transforming mental health care experience through a culture of compassion, diversity, innovation, and excellence. We will be recognized by employees, physicians, patients, and the community as:
A progressive, efficient, and fun place to work
An innovative and highly accomplished place to support mental wellness
The best place to receive cutting-edge and multi-faceted mental health and substance abuse treatment that is culturally responsive, individualized and emphasizes whole-person wellness
A behavioral health organization that leads, educates, and inspires local practitioners, community partners, patients, and patient families

Requirements

• High school or equivalent (Required)
• call center: 2 years (Required)
• EMR systems: 2 years (Required)
• Appointment scheduling: 2 years (Required)
• Insurance verification: 2 years (Required)
• Ability to Commute: Encino, CA 91436 (Required)

Nice To Haves

• Familiarity with using a MAC computer
• Experience in a high-volume medical call center
• Experience in Mental Health
• Experience with a CRM like Salesforce

Responsibilities

• Answer and tag initial calls, call back any missed calls, discuss NWS and treatments available
• Completing pre-admission tasks such as gathering client information, verifying insurance benefits, discussing financial responsibility, completing COVID screening
• Send Intake documents to patients via Form Dr
• Input patient data through Salesforce workflow to completion
• Check intake docs and follow up with patients that have not completed them
• Create Dr. Chrono accounts and schedule initial consultations once documents are received
• Respond to all Contact Forms Submissions with appropriate treatment and input all data points
• Respond to all emails sent to NWS Referrals email and take action accordingly

Benefits

• Medical, Vision, and Dental benefits offered through the company employee benefit plan.
• Option to join the company 401k plan.
• Paid Time Off (PTO).
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees