Specialist-Information Services Intermediate

IU Health • Bloomington, IN

1d • Onsite

About The Position

Provides first-level computer support over the phone for problem management and resolution as well as requests for IS service delivery. Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative. Monitors performance of the production network, systems and infrastructure. Identifies and manages problems and isolates root causes. Monitors applications, databases, systems and infrastructure components ensure Service Level Agreements are met. Identifies trends leading to problems and proactively takes action to initiate immediate problem management activities. Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure. Assists with systems operation, monitoring initializations, and backups, job scheduling and other assigned tasks. Provides assistance and guidance to other Team Members.

Requirements

• High School Diploma required.
• 2-4 years' experience in Service Desk required.
• Previous Phone support experience required.
• Requires the ability to work any shift or day as needed by management.

Nice To Haves

• Bachelors preferred.
• A+ Certification preferred.
• Understands basic concepts of Information Services.
• Recommends experience working in a Network Operations Center.

Responsibilities

• Provides first-level computer support over the phone for problem management and resolution as well as requests for IS service delivery.
• Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative.
• Monitors performance of the production network, systems and infrastructure.
• Identifies and manages problems and isolates root causes.
• Monitors applications, databases, systems and infrastructure components ensure Service Level Agreements are met.
• Identifies trends leading to problems and proactively takes action to initiate immediate problem management activities.
• Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure.
• Assists with systems operation, monitoring initializations, and backups, job scheduling and other assigned tasks.
• Provides assistance and guidance to other Team Members.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED