Information Services Specialist II

Muncie Public Library•Muncie, IN

14h•$16•Onsite

About The Position

The Information Services Specialist II assists the Supervisor with the effective operation of the Information Services Department. This role involves researching and responding to customer queries, providing Readers Advisory Services, training the public on library resources and technology, assisting with collection development and maintenance, planning and hosting adult programs, participating in community outreach, and monitoring the physical environment while interpreting library policies and safety procedures.

Requirements

Bachelor’s degree from an accredited college or university
Ability to obtain an LC4 or higher Indiana Librarian Certification (IAC 5-1-8)
Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness.
Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.
Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.
Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
Technical: Comfortable in using computers, appropriate software, and job-related equipment.

Nice To Haves

Some library work experience

Responsibilities

Research and respond to customer queries by utilizing the multiple resources of the Library to obtain correct information
Provide Readers Advisory Services and train public on use of library resources and available technology, both individually and in group settings
Assist Department Supervisor with collection development and maintenance
Plan, promote, and host adult programs and participate in community outreach events
Monitor the physical environment, interpret library policies and safety procedures, and exercise judgement to provide effective library service