Specialist III - Universal Banker (UB) (Hyattsville Branch)

Atlantic Union Bank Careers•Hyattsville, MD

3d•Onsite

About The Position

The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services. Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include: Managing day-to-day branch service operations, Supporting client transactions, Ensuring accurate and timely execution of all frontline banking activities, Coaching and supporting branch teams to meet performance expectations, Implementing process improvements that strengthen service delivery, Monitoring operational controls to reduce risk and maintain compliance.

Requirements

Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
Working under limited supervision for routine situations.
Providing assistance and training to lower level employees.
Problems typically are not routine and require analysis to understand.
Typically requires 5+ years relevant experience
May require vocational or technical training

Responsibilities

Opening new accounts
Handling teller transactions
Marketing and cross-selling bank products and services
Resolving complex customer service issues
Utilizes banking knowledge to identify additional sales and service opportunities
Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships
Refers customer to other banking services and other bank personnel as appropriate
Other duties as assigned