Specialist III - Universal Banker (UB) (Hyattsville Branch)
About The Position
The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services. Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include: Managing day-to-day branch service operations, Supporting client transactions, Ensuring accurate and timely execution of all frontline banking activities, Coaching and supporting branch teams to meet performance expectations, Implementing process improvements that strengthen service delivery, Monitoring operational controls to reduce risk and maintain compliance.
Requirements
- Typically requires 5+ years relevant experience
- May require vocational or technical training
Nice To Haves
- vocational or technical training
Responsibilities
- Managing day-to-day branch service operations
- Supporting client transactions
- Ensuring accurate and timely execution of all frontline banking activities
- Coaching and supporting branch teams to meet performance expectations
- Implementing process improvements that strengthen service delivery
- Monitoring operational controls to reduce risk and maintain compliance
- Responds to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision and provides flexibility of coverage for the branch.
- Engages in broad range of sales and service activities to provide superior level of customer service.
- Opening new accounts
- Handling teller transactions
- Marketing and cross-selling bank products and services
- Resolving complex customer service issues
- Utilizes banking knowledge to identify additional sales and service opportunities
- Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships
- Refers customer to other banking services and other bank personnel as appropriate
- Other duties as assigned
Benefits
- applicable incentive compensation plan
- discretionary profit sharing bonus program
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
