Specialist II Retail Training (Instructional Design)

Ahold Delhaize•Pleasant Hill, ME

2d•Hybrid

About The Position

Hannaford Supermarkets, with roots dating back to 1883, is a company that values its connection to local producers and sustainable practices, notably being the first major US supermarket to document sustainably harvested seafood. For Home Office based positions, Hannaford offers a hybrid work environment, requiring employees to be physically present in the Scarborough Home Office three days a week. This approach aims to foster culture, demonstrate flexibility, and strengthen partnerships. The Specialist II Retail Training (Instructional Design) role serves as a primary liaison for business partners, leading Retail Training projects. This involves collaborating on the development, assignment, updating, version control, and publishing of all retail-focused training tools and resources, including training guides, modules, and supporting role-based content. The role requires serving as a Training Subject Matter Expert (SME) and supporting business partners through skilled facilitation grounded in adult learning principles, instructional design, and retail operational insights to ensure training content and delivery methods meet business and retail needs. The position entails taking ownership of the process and content development for training solutions and plans from their inception through deployment, including effectively identifying and cultivating stakeholder relationships and engagement.

Requirements

Advanced knowledge and demonstrated experience of instructional design techniques, concepts and application and curiosity to continue to learn more
Knowledge of LMS administrative functions and experience with SuccessFactors
Excellent organizational and project management skills; detail and process oriented
Excellent communication skills and interpersonal skills, with the ability to build relationships, internally & externally
Demonstrated ability to handle multiple, complex projects autonomously
Demonstrated expertise to act consultatively, including critical and strategic thinking skills to probe for understanding, and identify issues/opportunities as they relate to training and development needs/solutions
Proficiency in current Windows operating systems and Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Teams, Loop,)
Proficiency in Articulate 360 suite, and experience with digital authoring tools
Knowledge of concepts and practices of adult learning and current trends in technology-based learning
Ability and comfort in leading meetings, and/or delivering presentations

Nice To Haves

Minimum 5- 7 years’ experience in a training focused role for Retail environment
Sales/Retail experience and/or knowledge of sales/Retail skill development tools are a plus
Instructional design experience and knowledge of multiple digital authoring tools
Experience with SuccessFactors learning management system
BS/BA/Certification in Learning Design or Instructional Technologies or Adult Learning
Retail department leader or trainer with a passion for multimedia content creation, including video production and animation, who can apply these skills to enhance training initiatives

Responsibilities

Leverage effective facilitation, consulting skills and use of cross-functional project management tools to identify stakeholders’ business needs as they relate to current and future training requirements
Ensure all training materials and programs meet legal and regulatory requirements
Author agendas, outlines, process-oriented documentation where none exist and/or to lead discovery sessions with business partners
Proactively engage SMEs/department business partners to fully understand target audience needs, and subject complexities to design or revise learning and performance objectives
Recommend available tools and processes to assess KPIs for training
Design, develop and revise training assets and plans leveraging adult learning principles and knowledge of end user/learner role-based responsibilities
Create engaging training and development experiences that integrate multiple delivery channels, including but not limited to instructor-led, experiential, SOPs and digital (self-paced and live)
Invite and apply creative approaches to develop training experiences that achieve objectives and meet the needs of the target audience
Leverage available training and workforce data to inform training recommendations
Use excellent communication skills -- verbal, written, designed -- and effectively and efficiently adapts/adjusts communication based on its context and delivery channel
Responsible for successful, on-time project completions, complete with identifying setup needs/nuances in SuccessFactors and submitting clear direction for ADUSA LMS Team.
Takes initiative, uses good judgment and critical thinking, works interdependently
Develop assessments and adapt existing materials in other formats.