Specialist II: Informatics Systems Implementation & Support

Pagosa Springs Medical Center•Pagosa Springs, CO

6d•$30 - $36•Hybrid

About The Position

The Specialist II: Informatics Systems Implementation & Support plans and executes Oracle Health (Cerner) system rollouts and configures software to support clinical and administrative needs. The role provides ongoing end-user education, support, and troubleshooting to help ensure health information systems remain secure, compliant, and aligned with high-quality patient care. The Specialist works collaboratively with department managers and directors to improve electronic health record workflows, performs software testing and validation across clinical and revenue cycle solutions, and analyzes data through the development, validation, and troubleshooting of clinical and revenue cycle reports. This position supports implementation of informatics tools, software upgrades, and EHR solutions; configures and tests workflows; troubleshoots user and system issues; develops training resources; and collaborates with clinical, administrative, technical, and vendor teams. It also supports HIPAA compliance, privacy, data security, and accurate data analysis. The position does not supervise other employees and will cross-train to support the Specialist I: Informatics Systems Implementation & Support position. The role is anticipated to work 36–40 hours per week (0.9–1.0 FTE) and is classified as non-exempt. Work is primarily performed in a hospital office environment, with remote and/or hybrid work potentially considered. The position involves frequent communication with patients, employees, vendors, and members of the public. It is classified as light work.

Requirements

At least five years of experience working in the healthcare field.
Demonstrated expertise working with major electronic health record systems, such as Oracle Health (Cerner), and database management.
Ability to accurately collect, analyze, and interpret detailed data to support decision-making and improvement.
Strong project management, workflow analysis, and problem-solving skills.
Ability to translate complex technical concepts for non-technical users.
Computer skills sufficient to use email, Microsoft Office, documents, spreadsheets, quality reporting tools, and applicable software.
Current AHA BLS Heart Saver certification.
Strong organizational and communication skills.
Strong attention to detail.

Nice To Haves

Associate degree in healthcare administration, computer science, business administration, or a related field.
Previous experience as an Oracle Health (Cerner) CommunityWorks end user.
Additional language skills.

Responsibilities

Assist with implementation of new informatics tools, software upgrades, and EHR solutions across PSMC departments.
Support the development and rollout of new or modified processes and workflows, anticipate implementation challenges, and plan for successful deployment.
Ensure staff have adequate education, training, and opportunities to ask questions before go-live events.
Configure and customize software workflows to support clinical and administrative operations.
Test system usability and perform validation checks to support data integrity, including testing clinical and revenue cycle solutions.
Identify workflow or system issues and develop effective solutions.
Serve as a secondary escalation resource for hardware and software issues, troubleshooting technical problems to minimize clinical downtime.
Submit and manage Oracle Health service requests and monitor Oracle Health Community communications, system changes, and domain-wide issues.
Support user access, permissions, and password management during employee onboarding and offboarding.
Assist end users with EHR questions and technical issues while protecting patient safety and confidentiality.
Communicate relevant system updates and resolutions to managers and end users, including serving as a secondary escalation point for complex Oracle Health service requests.
Develop training guides, job aids, and other resources for clinical and administrative users.
Educate employees on standard operating procedures and effective software use.
Participate in organization-wide meetings related to EHR workflows; identify and communicate training needs and workflow improvement opportunities.
Collaborate with departments to improve workflows across multiple disciplines and help develop workflows supporting organizational quality standards and initiatives.
Bridge clinical end users, technical resources, and external software vendors.
Partner with department directors and managers to improve workflow efficiency within the EHR and between departments or solutions, translating technical concepts for non-technical employees.
Maintain compliance with HIPAA and applicable privacy requirements and support appropriate data security and backup protocols.
Accurately collect, analyze, interpret, and validate detailed healthcare data, and support reporting and data-driven decision-making across clinical and revenue cycle functions.