Specialist II, Financial Aid

Tarrant County College District•Madison, WI

9d•Onsite

About The Position

This role coordinates at least one financial aid program including work-study, Federal loans, verification and return of Title IV funds and assists students with applying for and understanding how to receive financial aid.

Requirements

High School diploma or General Equivalency Diploma (GED)
Three (3) years of successful office experience that involved serving customers
Knowledge of higher education and college financial aid programs
Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
Skilled using computer applications and enterprise systems, including the Microsoft Office suite
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Nice To Haves

Associate's degree or 60 college hours
At least one (1) year's working experience in a college or university setting related to the Essential Performance Requirements

Responsibilities

Creates reports, business correspondence, application forms, shipping tickets and other materials
Files financial aid records and reports, posts information to records, sorts and distributes mail, answers telephone and performs similar duties
Computes amounts, checks totals, and manages various financial aid reports to assist the director with financial aid programs
Inputs and retrieves financial aid information in connection with the responsibilities of the serving financial aid students
Processes student loan requests and complete verification processing for students selected for verification
Provides office management duties for the director of financial aid
Assists the department with its outreach and awareness efforts, including conducting financial aid presentations
Interprets and follows prescribed procedures for the production of a large volume of work
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Works under the general supervision of the Director of Financial Aid
Performs Other Related Tasks as Required