Financial Aid Counselor II

University of Southern California • Los Angeles, CA

10d • $28 - $33 • Onsite

About The Position

The Office of Financial Aid is seeking a Financial Aid Counselor II to assist with the day-to-day responsibilities of the Need Analysis unit. The Need Analysis unit is responsible for evaluating prospective and current student eligibility for financial aid. Additionally, this unit reviews financial aid applications for both graduate and undergraduate students. This position reports to the Associate Director, Need Analysis.

Requirements

• Knowledge of federal and state financial aid processes and regulations.
• Must be able to think critically, problem solve, and understand complex verification issues.
• Professional demeanor, ability to communicate effectively both verbally and in writing with students, parents, faculty, staff, and general public.
• Ability to organize and prioritize multiple projects simultaneously while maintaining accuracy and attention to detail.
• Bachelor's degree, Combined experience/education as substitute for minimum education
• 2 years
• Student financial aid counseling

Responsibilities

• Assist in maintaining policies and procedures used in need analysis, verification, and professional judgement.
• Managing the training and evaluation process for new and existing staff.
• Assist in identifying changes to the Student Information System (SIS) based on federal and state requirements.
• Participate in testing system changes and updates by developing testing procedures and scenarios.
• Serve as a resource to staff for questions related to need analysis, and federal and institutional verification. Respond to Salesforce cases.
• Advising staff on complex student files and providing guidance on appropriate procedures.
• Conducts need analysis to determine student financial aid packaging options based on individual case circumstances. Reviews student applications for consistency and completeness, verifies accuracy of student and family reported information, and certifies applications. Make ISIR corrections as needed. Maintains accurate and thorough file documentation.
• Maintaining quality control on the review of nearly 20,000 applications for financial aid.
• Assist in developing and maintaining guidelines for professional judgement adjustments initiated by student appeals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level