Financial Aid Counselor

University of Maryland•College Park, MD

9d•$55,000 - $66,000

About The Position

The Office of Student Financial Aid (OSFA) seeks a Financial Aid Counselor in our Student Support unit, who under general supervision, will work independently to perform financial aid counseling and administration to support students and staff on financial aid. The Financial Aid Counselor will assist with the following important tasks: Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland. Support the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV (R2T4). Use financial aid systems, websites and data reports for financial aid processing. Collaborate with OSFA, Enrollment Management (EM) and other campus partners about financial aid and OSFA projects/services. Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.

Requirements

Bachelor’s degree from an accredited college or university.
Two (2) years of professional financial aid, finance advising, or finance counseling related experience.
Knowledge of financial aid policies and procedures.
Knowledge of federal, state, and other applicable related laws, rules, regulations, and ordinances.
Knowledge of Title IV regulations, policies and procedures.
Skill in oral and written communication.
Skill in the use of Microsoft Office products.
Skill in attention to detail when reviewing and entering data.
Ability to multitask and prioritize assignments.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability and knowledge to assist in multiple areas throughout the office.
Ability to organize and prioritize multiple tasks.
Ability to work in and promote a team environment.
Ability to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.

Nice To Haves

Experience providing counseling, advisement, or coaching to students in a financial aid, student services, or enrollment management office.
Experience using an automated data processing system and/or customer relationship management system
One (1) year of experience processing financial aid professional judgement (special or unusual circumstance) appeals.

Responsibilities

Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland.
Support the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV (R2T4).
Use financial aid systems, websites and data reports for financial aid processing.
Collaborate with OSFA, Enrollment Management (EM) and other campus partners about financial aid and OSFA projects/services.
Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.