Specialist II, Enrollment Services
About The Position
The overall function of this job is to be an initial point of contact for graduation issues, questions, and communication. Ensure compliance with degree requirements for graduation in accordance with TBR/SACS policies and procedures. Co-oversee the graduation workflow, serve as primary backup to Degree Works (coding, maintenance, problem resolution) and Course Program of Study issues. Answer phone and email inquiries related to complex registration, pre-requisite checking, major change, transcripts, transcript articulation and enrollment verification issues as well as process those as needed. This position requires knowledge of all Records office processes and will assist with those as needed.
Requirements
- Minimum of a Bachelor’s degree and one year of experience working in higher education in admissions and/or records departments OR an associate’s degree with three years of full-time higher education work experience.
- Part-time work experience is calculated at 50% credit of full-time work experience.
- The ability to communicate and collaborate with staff and students across all departments and positions.
- In-depth knowledge of college curriculum and graduation requirements for all majors.
- Ability to maintain detailed records and collect data for reports.
- The aptitude for sound judgment and decision-making skills.
- Excellent written and verbal communication skills are required.
- Ability to analyze and problem solve.
- Proficiency with general computer functions, experience with Banner, Microsoft Office Suite and a demonstrated aptitude for learning new software applications.
- The ability to communicate complex information to students.
- Able to engage in the College’s mission, vision, and values.
Responsibilities
- Analyze graduating students’ records for compliance with graduation requirements.
- Serve as initial point of contact for faculty, staff and students to resolve graduation, Course Program of Study and DegreeWorks issues.
- Serve as primary DegreeWorks backup to Degree Progress Coordinator including the ability to code and maintain DegreeWorks.
- Co-oversee graduation work flow and resolve any issues.
- Initiate graduation related communications, process graduation data and maintain online graduation files.
- Be a lead point of contact for information and problem resolution of Admissions and Records functions for faculty, staff and students.
- Respond to tickets, Teams, email and phone inquiries.
- Process transcripts, enrollment verifications, major changes, and transcript articulations.
- Assist Manager of Records and Registrar as needed.
- Other duties as assigned.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short/Long-term Disability
- FSA/HSA
- Wellness Incentive Program
- Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
- Employee Assistance Program
- Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
- Employee Discount program with over 900+ companies
- 14 Paid Holidays/Year Includes paid days off the last week of December
- Sick Leave Bank
- Longevity Pay
- Many opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
