Specialist I Solution Center

Jefferson Health Plans • Philadelphia, PA

2d

About The Position

The Specialist I Solution Center provides Level 1 help desk support by phone and remotely across the organization. The role requires working knowledge of a help desk environment and the ability to work efficiently and collaboratively within the group and across the organization. Duties may include application support, device setup and troubleshooting, and remote support.

The position supports desktop hardware and software, operating systems, enterprise and desktop applications, printers, passwords, and remote access. The Specialist stays current with relevant IT security, HIPAA, compliance, technology, and policy developments, and interacts with co-workers, visitors, and other staff consistent with Jefferson’s iSCORE values.

Requirements

• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues, including hardware, operating systems, applications, and peripherals.
• Working knowledge of the help desk environment and help desk solutions using ITIL processes.
• Ability to work efficiently and collaboratively within the group and across the organization.
• Ability to keep current with IT security technology and policy developments.

Responsibilities

• Resolve Level 1 issues and questions by phone and remotely.
• Troubleshoot and support device hardware, software, encryption, and Windows, Mac OS, iOS, and Android operating systems.
• Provide enterprise and desktop application support.
• Support printer access and installations, including driver updates.
• Perform password resets.
• Provide remote access support.
• Use help desk solutions and ITIL processes.
• Stay current with relevant IT security, HIPAA, and other compliance issues, technologies, and requirements.
• Keep current with IT security technology and policy developments and present options for improvement as required.
• Interact with co-workers, visitors, and other staff consistent with Jefferson’s iSCORE values.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability coverage
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed