Solution Center Agent I

Brooks Bank • Chickasha, OK

3d • Onsite

About The Position

The Solution Center Agent I provides customer service by using active listening and problem-solving skills to offer helpful solutions, document call details, and meet performance expectations. The role serves internal and external customers, handles account opening and maintenance, troubleshoots online banking issues, responds to inquiries, completes customer transactions, and identifies opportunities to cross-sell bank products and services. The agent also maintains job knowledge through educational activities and assists with assigned Solution Center projects.

This is an in-office position at the Chickasha Grand Ave location in Chickasha, Oklahoma. Work schedules rotate among opening, midday, and closing shifts, and include one Saturday per month from 8 a.m. to noon. The role may involve intermittent local travel to other locations for meetings, training opportunities, and bank events.

Requirements

• High school graduate or GED.
• Strong computer skills.
• Careful attention to detail and strong organizational skills.
• Ability to manage time effectively and work independently.
• Excellent oral and written communication skills.
• Must reside in Oklahoma.
• Must pass a background and credit check.
• Must remain available to team members during business hours.

Nice To Haves

• Six months of customer service experience preferred.

Responsibilities

• Interact professionally and courteously with internal and external customers.
• Open new accounts and maintain working knowledge of account ownership and account classifications.
• Complete account maintenance.
• Troubleshoot online banking issues.
• Answer inquiries by clarifying issues, researching answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfill requests by clarifying the desired information and completing transactions.
• Cross-sell products and services by recognizing customer opportunities and explaining product and service features and benefits.
• Update job knowledge by participating in educational activities.
• Assist with projects assigned to the Solution Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED