Specialist I Solution Center
About The Position
The Specialist I Solution Center provides Level 1 help desk support across the organization through phone and remote assistance. The role requires working knowledge of a help desk environment and the ability to work efficiently and collaboratively within the group and across the organization. Duties may include application support, device setup and troubleshooting, and remote support. The position resolves Level 1 issues and questions involving device hardware and software, operating systems, encryption, enterprise and desktop applications, printers, passwords, and remote access. The Specialist stays current with relevant IT security, HIPAA, and other compliance requirements and interacts with coworkers, visitors, and staff consistent with Jefferson’s iSCORE values.
Requirements
- Working knowledge of the help desk environment.
- Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues, including hardware, operating systems, applications, and peripherals.
- Working knowledge of help desk solutions using ITIL processes.
- Ability to keep current with IT security technology and policy developments.
Responsibilities
- Resolve Level 1 phone and remote issues and questions.
- Troubleshoot and support device hardware, software, Windows, Mac OS, iOS, Android, and encryption.
- Provide enterprise and desktop application support.
- Support printer access and installations, including driver updates.
- Perform password resets and provide remote access support.
- Stay current with IT security, HIPAA, and other relevant compliance issues, technologies, and requirements.
- Work efficiently and collaboratively within the group and across the organization.
- Interact with coworkers, visitors, and other staff consistent with Jefferson’s iSCORE values.
- Keep current with new IT security technology and policy developments and present options for improvement as required.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
