Specialist I, Customer Liaison

Ricoh Americas Holdings • Parma, OH

10d

About The Position

The Customer Liaison manages specific customer activity across a set of accounts at an offsite location. The role delivers contracted services, works with clients to identify ways to meet current and future needs, and builds customer relationships to grow account volume and develop new business. It may include on-site, off-site, or third-party job coordination or consulting, as well as technical support for equipment, production, and job requirements. This exempt position requires specific customer knowledge and operates in a 24-hour, 7-day-a-week, 365-day-a-year environment, including weekends and holidays.

Requirements

• Typically requires 5 or more years of experience in a related field.
• Experience operating the most advanced machines and performing complex jobs.
• Customer service experience.
• Demonstrated customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills.
• Ability to stay current on technology and marketplace trends by reading relevant journals, magazines, and newspapers.
• Ability to work normal hours and be on call when needed.
• Ability to work 8–12-hour shifts, including nights, weekends, overtime, and holidays, depending on workload and account needs.
• Ability to work in a production facility and adapt to moderate-to-high noise levels.
• Ability to cope positively with stressful situations.
• Ability to stand for 4 hours a day at a copy machine.
• May be required to lift 50 pounds from floor to waist height, carry it 10 feet, and lower it to the floor.

Responsibilities

• Interface with customers to manage higher-level work or job requirements that require specific production knowledge or skill.
• May serve as an on-site or off-site sales coordinator for presales and steady-state engagements.
• Quote commercial and transactional print projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed