Specialist I, Customer Liaison

Ricoh•Parma, OH

10d•$54,800 - $72,650

About The Position

The Customer Liaison manages specific customer activity across a set of customer accounts at an offsite location. The position delivers contracted services, consults with clients to identify ways to meet current and future needs, and builds customer relationships to grow accounts. The role may coordinate or consult on on-site, off-site, or third-party jobs and may provide technical support related to equipment, production, and job requirements. It requires specific customer knowledge and frequent customer interaction, with a focus on increasing volume and generating new business. This is an exempt position in an environment that operates 24 hours a day, seven days a week, year-round. The role interfaces with customers on higher-level work or job requirements that call for specialized production knowledge or skills. It may serve as an on-site or off-site sales coordinator for presales and ongoing engagements, and is responsible for quoting commercial and transactional print projects. The position may also perform other duties as assigned. Work requires normal working hours with on-call availability when needed. Depending on account workload, shifts may be 8–12 hours and include nights, weekends, overtime, and holidays. The position is performed in a production facility with moderate to high noise levels and moderate stress. Physical activity includes standing at a copy machine for as much as four hours a day and possibly lifting and carrying supplies weighing up to 50 pounds. Ricoh offers medical, dental, life, and disability insurance options; a 401(k) retirement savings plan; HSA and FSA options; tuition assistance; paid vacation and holidays; and other health, wellness, and personal and professional development benefits.

Requirements

At least 5 years of experience in a related field.
Experience operating the most advanced machines and performing complex jobs.
Customer service experience.
Demonstrated customer service skills.
Excellent verbal and written communication skills.
Good organizational skills.
Ability to stay updated on current technology and marketplace trends by reading relevant journals, magazines, and newspapers.
Ability to work normal hours and be on call when needed.
Ability to work 8–12-hour shifts, including nights, weekends, overtime, and holidays, depending on workload and account needs.
Ability to work in a production facility with moderate to high noise levels.
Ability to cope with moderate stress in a positive manner.
Ability to stand at a copy machine for as much as four hours a day.
May need to lift supplies weighing up to 50 pounds from floor to waist height, carry them 10 feet, and lower them to the floor.

Responsibilities

Manage customer activity across a set of customer accounts at an offsite location.
Deliver contracted services and interface with clients to determine how to meet current and future needs.
Build positive customer relationships to grow accounts, volume, and new business.
Coordinate or consult on on-site, off-site, or third-party jobs as needed.
Provide technical support for equipment, production, and job requirements in some cases.
Interface with customers on higher-level work or job requirements requiring specific production knowledge or skill.
May serve as an on-site or off-site sales coordinator for presales and steady-state engagements.
Quote commercial and transactional print projects.
Perform other duties as assigned.