Specialist, HR Operations & Systems

Holt Renfrew•Toronto, ON

1d•Onsite

About The Position

The Specialist, HR Operations & Systems has a focus on maintaining and optimizing HR processes, systems and procedures. The Specialist will provide extraordinary customer service to each employee by maintaining all employee data in the HRIS, systems administration and process execution; while also maintaining strong relationships with other departments across the organization. This role partners with Payroll to support our stores in employee lifecycle changes, with Audit & Privacy to support People Team projects and reviews, and must maintain the confidentiality of the office of Human Resources at all times.

Requirements

Maintaining and optimizing HR processes, systems and procedures.
Maintaining all employee data in the HRIS, systems administration and process execution.
Maintaining strong relationships with other departments across the organization.
Partnering with Payroll to support employee lifecycle changes.
Partnering with Audit & Privacy to support People Team projects and reviews.
Maintaining the confidentiality of the office of Human Resources at all times.
Configuring small/medium scale configuration changes across the Holt system; including testing and delivery across the business.
Managing and supporting the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates.
Triaging all incoming first level requests through HR Connect, assigning responsibilities and resources, as required.
Ensuring data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications, as needed.
Performing company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada).
Performing HRIS and other system testing and training, as required.
Creating and maintaining resources and training tools for employees.
Independently and proactively identifying areas to improve existing business processes, and presenting recommendations using analysis and research to support.
Preparing and keeping up-to-date procedural documentation.
Responding to audit requests, as needed, including partnering with Internal Audit to respond to inquiries, and delivery of recommended changes and/or adjustments to processes.

Nice To Haves

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
All requests are confidential and used only to meet candidate needs.

Responsibilities

Provide a high level of customer service to both internal and external customers through workflow management and continual process advancement to meet the changing needs of the business.
Direct delivery of process updates and changes to HRBPs and designated client groups where needed.
Through partnership with the Human Resources Business Partners and other key stakeholders, proactively plan for cyclical and long-term business needs.
Support HRIS and partner with tenant-owner to configure small/medium scale configuration changes across the Holt system; including testing and delivery across the business.
Manage and support the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates.
Triage all incoming first level requests through HR Connect, assign responsibilities and resources, as required.
Ensure data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications, as needed.
Responsible for company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada).
Perform HRIS and other system testing and training, as required.
Create and maintain resources and training tools for employees.
Independently and proactively identify areas to improve existing business processes, and present recommendations using analysis and research to support.
Prepare and keep up-to-date procedural documentation.
Respond to audit requests, as needed, including partnering with Internal Audit to respond to inquiries, and delivery of recommended changes and/or adjustments to processes.
Other duties and projects, as assigned.