Specialist, Hardware Operations – Pandora CloudCover

Sirius XM Radio • Los Angeles, CA

2d • $57,900 - $74,750 • Onsite

About The Position

The Specialist, Hardware Operations plays a key role in supporting customer onboarding and operational fulfillment for CloudCover hardware solutions. This role owns the day-to-day provisioning, quality control, inventory tracking, and fulfillment of CloudBox devices while helping optimize operational workflows as the business scales.

Requirements

• Typically requires a Bachelor’s Degree and a minimum of 2 years of experience in hardware operations, logistics, fulfillment, inventory management, shipping coordination, or a related operational role
• Strong organizational and time management skills with the ability to support high-volume operations while maintaining accuracy and attention to detail
• Experience using UPS or similar shipping platforms for label generation, tracking management, and shipment troubleshooting
• Experience working with inventory management systems, spreadsheets, and operational reporting tools
• Proficiency with Google Workspace, including Google Sheets and Docs
• Ability to prioritize competing tasks and adapt in a fast-paced environment
• Self-starter with strong problem-solving skills and the ability to work independently
• Strong communication and cross-functional collaboration skills
• Ability to identify operational issues, improve workflows, and support scalable processes
• Comfortable working hands-on with hardware devices, QA testing procedures, and operational troubleshooting
• Ability to work onsite from the Los Angeles office on a regular basis
• Must have legal right to work in the U.S.

Nice To Haves

• Experience with onboarding logistics, CRM/order management systems, hardware QA, or firmware testing is a plus
• Experience with automation and/or AI tools such as ChatGPT, Gemini, etc.

Responsibilities

• Own the day-to-day fulfillment lifecycle for CloudBox hardware orders, including provisioning, quality assurance, packaging, shipment coordination, and order validation
• Generate UPS shipping labels, tracking information, and shipment documentation to support accurate and timely customer deliveries
• Coordinate daily outbound shipments and help troubleshoot shipping, delivery, or return issues as needed
• Prioritize and manage fulfillment queues to support customer onboarding timelines and operational needs
• Configure, test, and link CloudBox devices within internal systems to ensure accurate deployment and functionality
• Verify accuracy across customer orders, shipment details, tracking information, and hardware assignments
• Support high-volume fulfillment operations while maintaining accuracy and delivery timelines
• Maintain inventory accuracy across hardware, accessories, replacement devices, and operational supplies
• Monitor inventory levels and support forecasting efforts to help ensure hardware availability as onboarding volume scales
• Process returned hardware, evaluate devices for reuse, and manage RMA/return workflows
• Maintain operational documentation, inventory records, SOPs, and fulfillment procedures related to CloudBox operations
• Identify operational bottlenecks and recommend workflow improvements to increase efficiency and scalability
• Perform repeatable QA testing on CloudBox devices, cables, ports, and related hardware
• Coordinate with engineering and manufacturing partners to support hardware testing, firmware validation, deployment readiness, and new hardware builds
• Assist with managing test hardware, troubleshooting device-related issues, and supporting ongoing hardware quality assurance efforts
• Assist with testing and operational support for future hardware initiatives and device rollouts as needed
• Partner closely with Billing, Sales, Support, Operations, and other internal teams to execute customer orders and special fulfillment requests
• Communicate proactively regarding order timelines, operational issues, onboarding requirements, and special shipping instructions
• Support cross-functional onboarding logistics for new customer deployments and large-scale hardware rollouts
• Generate and maintain operational reports related to shipment volume, hardware usage, onboarding activity, non-recurring revenue, and other fulfillment metrics
• Support ongoing process optimization and scalability initiatives as the hardware operations function continues to grow
• Assist with documenting and refining scalable workflows, SOPs, and operational best practices

Benefits

• We expect the base salary for this position to be in the range of $57,900 - $74,750 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level