Hardware Operations Lead

Kanpla • Greater London, OR

10d • Remote

About The Position

Kanpla is seeking a Hardware Operations Lead to manage the entire hardware supply chain for their contract catering solutions. This role is crucial for scaling the business effectively, ensuring that physical equipment like POS terminals, kitchen display screens, kiosks, and digital signage are specified, purchased, stored, configured, shipped, installed, and supported across multiple countries. The Hardware Operations Lead will centralize hardware operations, provide reliable insights into demand, stock, cost, and supply risk, and influence device recommendations. This is a key role that directly impacts the success of every customer launch.

Requirements

• Substantial experience in hardware operations, supply chain, procurement, or technical logistics. Around five years may be a useful guide, but relevant depth matters more than an exact number.
• Hands-on experience with POS, payments, kiosk, self-service, digital signage, or closely related customer-site hardware.
• Experience negotiating with vendors or distributors and judging price, commercial terms, service quality, and risk together.
• Practical knowledge of cross-border shipping, customs, duties, and Incoterms across multiple European markets.
• Exposure to the US hardware market, such as shipping into the US, working with US distributors, or navigating certification, power, payments hardware, and freight differences.
• Technical confidence to assess specifications with Product and Engineering, plus comfort turning a delivery pipeline into a purchasing and inventory forecast.
• Clear communication, sound operational judgment, and a record of building processes and following supplier commitments through to an outcome.
• Fluent English, an EU base, and the right to work in the country where you will be employed by Kanpla.

Responsibilities

• Run the hardware order pipeline end to end, ensuring the right configured equipment reaches each customer site in time for launch.
• Set and maintain Kanpla's recommended hardware range with Product and Engineering, qualifying devices against customer needs, reliability, performance, and cost.
• Manage procurement and vendor relationships, including purchase orders, lead times, commercial terms, service levels, pricing, and hardware margins.
• Forecast demand from the delivery pipeline and maintain the right inventory position, balancing launch readiness with responsible use of working capital.
• Identify supply risks early, including single-source dependencies, product allocation, and end-of-life devices, and qualify alternatives before they are needed.
• Coordinate international freight, customs, duties, Incoterms, and shipping documentation across the UK and Ireland, the Nordics, DACH, Benelux, and the US.
• Build and manage our installer and field engineer network, coordinating timing, rates, briefing, and quality with the Delivery team.
• Run RMA, warranty, repair, catalogue, pricing, and order-record processes, and build the reporting the function needs as volumes grow.

Benefits

• Responsibility for a function that directly affects every customer launch.
• The opportunity to design Kanpla's hardware operations and build a team as the business scales.
• A direct line to the Head of Delivery and close collaboration with leaders across the company.
• A product that helps improve dining experiences.
• Competitive salary based on experience and genuine support for your professional growth.
• Remote-first working and two company off-sites or workcations in Europe each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed