Specialist, Hardware Operations – Pandora CloudCover
Sirius XM•Los Angeles, CA
•Onsite
About The Position
The Specialist, Hardware Operations plays a key role in supporting customer onboarding and operational fulfillment for CloudCover hardware solutions. This role owns the day-to-day provisioning, quality control, inventory tracking, and fulfillment of CloudBox devices while helping optimize operational workflows as the business scales.
Requirements
- Typically requires a Bachelor’s Degree and a minimum of 2 years of experience in hardware operations, logistics, fulfillment, inventory management, shipping coordination, or a related operational role
- Strong organizational and time management skills with the ability to support high-volume operations while maintaining accuracy and attention to detail
- Experience using UPS or similar shipping platforms for label generation, tracking management, and shipment troubleshooting
- Experience working with inventory management systems, spreadsheets, and operational reporting tools
- Proficiency with Google Workspace, including Google Sheets and Docs
- Ability to prioritize competing tasks and adapt in a fast-paced environment
- Self-starter with strong problem-solving skills and the ability to work independently
- Strong communication and cross-functional collaboration skills
- Ability to identify operational issues, improve workflows, and support scalable processes
- Comfortable working hands-on with hardware devices, QA testing procedures, and operational troubleshooting
- Ability to work onsite from the Los Angeles office on a regular basis
- Must have legal right to work in the U.S.
Nice To Haves
- Experience with onboarding logistics, CRM/order management systems, hardware QA, or firmware testing is a plus
- Experience with automation and/or AI tools such as ChatGPT, Gemini, etc.
Responsibilities
- Own the day-to-day fulfillment lifecycle for CloudBox hardware orders, including provisioning, quality assurance, packaging, shipment coordination, and order validation
- Generate UPS shipping labels, tracking information, and shipment documentation to support accurate and timely customer deliveries
- Coordinate daily outbound shipments and help troubleshoot shipping, delivery, or return issues as needed
- Prioritize and manage fulfillment queues to support customer onboarding timelines and operational needs
- Configure, test, and link CloudBox devices within internal systems to ensure accurate deployment and functionality
- Verify accuracy across customer orders, shipment details, tracking information, and hardware assignments
- Support high-volume fulfillment operations while maintaining accuracy and delivery timelines
- Maintain inventory accuracy across hardware, accessories, replacement devices, and operational supplies
- Monitor inventory levels and support forecasting efforts to help ensure hardware availability as onboarding volume scales
- Process returned hardware, evaluate devices for reuse, and manage RMA/return workflows
- Maintain operational documentation, inventory records, SOPs, and fulfillment procedures related to CloudBox operations
- Identify operational bottlenecks and recommend workflow improvements to increase efficiency and scalability
- Perform repeatable QA testing on CloudBox devices, cables, ports, and related hardware
- Coordinate with engineering and manufacturing partners to support hardware testing, firmware validation, deployment readiness, and new hardware builds
- Assist with managing test hardware, troubleshooting device-related issues, and supporting ongoing hardware quality assurance efforts
- Assist with testing and operational support for future hardware initiatives and device rollouts as needed
- Partner closely with Billing, Sales, Support, Operations, and other internal teams to execute customer orders and special fulfillment requests
- Communicate proactively regarding order timelines, operational issues, onboarding requirements, and special shipping instructions
- Support cross-functional onboarding logistics for new customer deployments and large-scale hardware rollouts
- Generate and maintain operational reports related to shipment volume, hardware usage, onboarding activity, non-recurring revenue, and other fulfillment metrics
- Support ongoing process optimization and scalability initiatives as the hardware operations function continues to grow
- Assist with documenting and refining scalable workflows, SOPs, and operational best practices
Benefits
- Discretionary short-term and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
