Specialist, Graduate Student Advising and Retention, Teacher Education

Western Kentucky University • Bowling Green, KY

8h • Onsite

About The Position

The School of Teacher Education (STE) within the College of Education and Behavioral Sciences is seeking applications for the position of Specialist for Graduate Student Advising and Retention. The Specialist is responsible for supporting graduate students and the graduate programs within STE. This position reports to the Director of the School of Teacher Education.

Requirements

• Master's Degree
• Excellent interpersonal and communication skills (written and verbal)
• Strong customer service orientation
• Microsoft Office Suite
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines
• Ability to work independently and collaboratively in a team environment
• Commitment to maintaining confidentiality and adhering to FERPA regulations

Responsibilities

• Serve as the first point of contact for prospective and current graduate students
• Advise prospective students through the admissions process, answering questions about program requirements, certification options, and application procedures
• Monitor student progress and communicate with at risk students to provide support and resources
• Address student concerns and questions regarding WKU and Graduate School policies, procedures, registration, and academic requirements
• Maintain regular communication with online students to foster engagement and connection to the college
• Collaborate with the Graduate School and Office of Professional Educator Services to create a streamlined pathway to graduation and teacher certification
• Assist with recruitment initiatives and marketing efforts for graduate programs in the School of Teacher Education
• Represent the programs at virtual recruitment events, information sessions, and webinars
• Coordinate with the admissions office to analyze enrollment trends, track application pipelines, and follow up with prospective students
• Assist with graduate processes and new initiatives within the School of Teacher Education
• Maintain graduate records
• Support alternate certification options including CEO and Proficiency candidates
• Support the STE Director and Assistant Director as needed for graduate programming
• Other duties as assigned

Benefits

• Comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents
• Workplace culture that supports balancing the responsibilities of work and family life
• Paid-time off for holidays, vacation and sick leave
• Tuition discount program for employees and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level