Specialist, Global Sales Support

Alterra

1d•Hybrid

About The Position

The Specialist, Global Sales Support plays a critical role in assisting and supporting the Manager, Global Sales and the Outside Sales Teams, Enabling Sales, Inventory Control and managing attrition. CMH Heli-Skiing & Summer Adventures is the world’s first and largest heli-skiing and heli-accessed hiking operator. From our head office in Banff, Alberta, CMH operates 11 destinations located in the Bugaboo, Purcell, Selkirk, Monashee, and Cariboo ranges of British Columbia, Canada. Heli-Skiing takes place each year from December through April, and CMH Summer Adventures take place from July to mid-September. CMH is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

Requirements

Post-secondary education in a related field.
1-2 years of experience in a professional office setting.
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills.
A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.
Strong organizational skills, attention to detail, and strategic planning abilities are crucial.
The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions.
Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities.
The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities.
Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Nice To Haves

Past experience with CRM programs is considered an asset.
Experience in an administrative or guest services role, preferred.
Experience in the ski industry, preferred.

Responsibilities

Working with the Global Agents and NA Reps to help convert opportunities into sold trips.
Proactively monitoring and when needed releasing “spaces held without deposit”.
Manage Agent and Rep guest cancellations, moves and space replacements.
CRM support and Training for NA Rep Team.
Provide assistance to finance on Agent and Rep commissions and statements
Support the Manager, Global Sales with various administrative tasks.
Provide support to the Sales management team to drive improvement projects forward.
Maintain a close working relationship with the Outside sales teams.
Communicate, work with and support Guest Services as needed.
Collect deposits from NA Guests.
Apply and manage credits.
Graduated waitlist offers.
Help support implementation of CMH health and safety and sustainability initiatives.
Train, participate in and provide support, as required, during emergency response situations.