Specialist, Fulfillment and Financial Analysis

World Wildlife Fund, Inc.•Washington, DC

3d•$66,000 - $82,500

About The Position

The Specialist, Fulfillment Operations provides operational, administrative, and analytical support for WWF’s fulfillment function. The role maintains fulfillment processes, monitors inventory and financial controls, supports reporting and reconciliation, coordinates vendor communications, and contributes to process improvements. It verifies and processes invoices related to premium procurement and fulfillment, manages on-site inventory and internal order fulfillment, and serves as a backup to the Manager, Fulfillment and Financial Analysis for questions about inventory, postal accounts, and premium procurement.

Requirements

Bachelor’s degree or equivalent experience required.
At least 4 years of experience in fulfillment, inventory management, logistics coordination, operations support, fundraising operations, or a related field.
Ability to work independently and effectively as a team member.
Strong interpersonal and customer service communication skills.
Ability to meet deadlines and prioritize work.
Interest and ability to learn new skills and tools.
Experience supporting inventory tracking, operational reporting, reconciliation activities, and business process execution.
Strong Microsoft Excel and reporting skills.
Strong analytical, organizational, and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to manage multiple priorities independently while maintaining accuracy and accountability.
Commitment to building and strengthening a culture of inclusion within and across teams.
Flexibility and adaptability to manage multiple initiatives.
Alignment with WWF’s core values of courage, integrity, respect, and collaboration.
Applicants must be legally authorized to work in the United States; the position is not eligible for employment visa sponsorship.

Nice To Haves

Experience with inventory management systems, CRM platforms, fulfillment software, or enterprise business systems; Blackbaud CRM is preferred.
Experience with SharePoint, Power BI, Power Automate, and Microsoft Power Platform tools.

Responsibilities

Process premium, WWF magazine, fulfillment, and inventory management activities.
Accept and process internal orders and ensure adequate on-site inventory.
Coordinate day-to-day fulfillment operations and workflow tracking.
Resolve fulfillment errors identified in the constituent relationship management system.
Assist the manager with premium orders for mail and online gifts.
Update inventory and print vendors with postal information.
Assist with vendor communications, follow-up, and issue resolution.
Maintain records and reporting as necessary.
Create and maintain standard operating procedures, process documentation, training materials, job aids, and operational guides.
Support testing, documentation, and implementation of process improvements and technology enhancements.
Verify and process invoices related to premium procurement and fulfillment.
Perform other duties as assigned.