SPECIALIST, FAMILY CONSTITUENCY SERVICES

Denver Public Schools•Denver, CO

10d•$56,125 - $67,351•Onsite

About The Position

Responsible for building positive relationships between District schools and families and fostering mutual trust and active participation in students’ education. The role manages professional development and workshops that strengthen family and community engagement, moderates discussions about family needs and district policies, and supports training needs through workshop facilitation. It engages families in their children’s education and facilitates productive two-way dialogue about issues and concerns important to District families. The Specialist manages family concern and grievance intake, offers guidance and coaching, supports dispute resolution and mediation, and investigates or reviews assigned concerns in accordance with District policies and procedures. The role also collaborates across the District, uses data trends to make recommendations, and serves as a contact for families and external stakeholders during emergencies or crises. Travel to various school locations is required.

Requirements

High school diploma or GED.
Proficiency with Google Suite and Gmail, including Docs, Sheets, and Slides.
High degree of integrity when handling confidential information.
Effective time-management and organizational skills.
Bilingual in English and Spanish, with strong verbal and written communication skills in both languages.
Strong communication and public-speaking skills, including the ability to facilitate and participate in conversations with families, school leaders, community members, and other audiences.
Strong attention to detail.
Ability to handle multiple demands and competing deadlines under minimal supervision.
Ability to work collaboratively within the team, department, District, and community.
Demonstrated ability to foster trust and build relationships with linguistically and culturally diverse populations.
Availability for evening and weekend coverage as needed for high-priority community events and District-wide crisis response.
Valid driver’s license, reliable personal transportation, and valid auto insurance.
Must live and work with a permanent home address in Colorado while working with Denver Public Schools.
Ability, with or without accommodations, to meet the physical demands of the position.

Nice To Haves

Bachelor’s degree preferred.
Three or more years of community work preferred.
Three or more years of conflict resolution and group facilitation preferred.

Responsibilities

Build positive relationships between District schools and families and foster mutual trust and active participation in students’ education.
Manage professional development and workshops that strengthen family and community engagement; facilitate training sessions and moderate discussions about family needs and District policies.
Manage Tier I FACE Helpline intake, providing resources, individual coaching, and guidance on District policies to help families and community members navigate District systems and resolve inquiries.
Perform Tier II intake for sensitive family concerns and coordinate with specialists for case management or mediation.
Address concerns referred by the Board of Education and Office of the Superintendent; assess and troubleshoot escalated issues, identify root causes, and pursue systemic and sustainable improvements.
Provide equitable dispute resolution, identify systemic obstacles between school staff and families, and develop solutions that improve school-community relations.
Serve as the first escalation point for families and community members with concerns above the building leader.
Serve as a central contact for families and external stakeholders during emergencies or crises.
Collaborate with Instructional and Operational Service Directors and use data trends to make recommendations.
Maintain specialized knowledge of District policies and procedures and ensure investigations into assigned concerns are fair and compliant with applicable policies and procedures.
Conduct grievance inquiries and investigations and review school decisions regarding assigned family and community concerns.
Provide consultation, coaching, training, presentations, and facilitation on conflict management, de-escalation, and customer service.
Mediate with families, following guidance from the Office of General Counsel, in place of or after legal action to restore communication and relationships.
Manage District conduct letters.
Manage intake and tracking of grievances from families with students at charter schools and ensure concerns are forwarded in a timely manner.
Manage intake of Exceptional Student Services assistance referrals and ensure concerns are forwarded in a timely manner.
Work with District teams to influence and implement policies, procedures, programs, and initiatives related to Family and Community Engagement.
Travel to various school locations.