Family Services Specialist
About The Position
The Family Services Specialist recruits children, verifies eligibility, conducts parent orientations, refers parents to community resources and local social services agencies, and updates children’s health records. The position maintains child and family files and reference records and builds mutually respectful, positive, goal-oriented partnerships with families to promote positive child and family outcomes. The specialist works under the supervision of the Area Manager/Center Supervisor and in collaboration with the Family Child Care Coordinator, Content experts, and Area Managers/Center Supervisors to meet timelines. The role supports CAPSLO’s mission and vision by fostering inclusive and equitable environments for eligible families. Applicants must be fluent in at least two languages, including a language that supports the program and community. Applicants are asked to email unofficial transcripts or a copy of their degree after submitting an application. Level II requires an associate degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or a related field, plus one year of client casework or case management experience; a bachelor’s degree is preferred. Level III requires a bachelor’s degree in one of those fields or a related field, plus one year of client casework or case management experience. Depending on the department, a valid California driver’s license, current DMV driving record, and proof of insurance may be required for job-related travel. Where driving is an essential job function, candidates must be at least 21 years old and have at least three years of driving experience. Reasonable accommodations will be considered in accordance with applicable laws.
Requirements
- Fluency in two or more languages, including at least one language that supports the needs of the program and community.
- Level II: Associate degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or a related field, plus one year of client casework or case management experience.
- Level III: Bachelor’s degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or a related field, plus one year of client casework or case management experience.
- Experience in child recruitment, eligibility verification, parent orientation, community resource referrals, and maintaining children’s health records.
- Depending on department assignment, a valid California driver’s license, current DMV driving record, and proof of insurance may be required for job-related travel.
- For positions where driving is an essential job function, candidates must be at least 21 years old and have a minimum of three years of driving experience.
- Applicants must email unofficial transcripts or a copy of their degree after submitting their application.
Nice To Haves
- A bachelor’s degree is preferred for Level II.
Responsibilities
- Recruit and enroll children in the program.
- Follow program policies and maintain confidentiality, privacy, and ethical practices.
- Orient parents to comprehensive services, including Health, Nutrition, Education, Disabilities, Mental Health, Parent Engagement, and ERSEA.
- Support Migrant and Seasonal Head Start families by connecting them with referral systems and community services.
- Serve as a liaison for referrals and ensure services are beneficial and effective.
- Discuss the importance of coordinating health, social, and educational services for children’s learning and family well-being.
- Assist families in finding health and dental care and encourage their involvement in the healthcare system.
- Participate in special health screenings and maintain accurate health records.
- Maintain knowledge of local social services and community resources, including health, mental health, nutrition, parenting, financial literacy, education, enrichment, recreation, job training, and employment.
- Plan monthly local parent committee meetings with the Family Child Coordinator and provide support and encouragement.
- Support parent meetings by scheduling guest speakers, preparing agendas, and signing in attendees.
- Encourage parent participation in program and community events.
- Attend and participate in community collaborations.
- Maintain accurate documentation of services provided to families and children.
- Maintain knowledge of database programs such as ChildPlus.
- Complete reports and follow up as requested by Content experts and the Area Manager/Center Supervisor.
- Transport parents and/or children to meetings, health appointments, and other service appointments when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
