Specialist, Family Constituency Services

DPS•Denver, CO

About The Position

The Specialist, Family Constituency Services builds positive relationships between District schools and families, fostering mutual trust and active participation in students’ education. The role manages professional development and workshops that strengthen family and community engagement and moderates discussions about family needs and District policies. It engages families in their children’s education, facilitates two-way dialogue about family concerns, and supports training needs by facilitating workshop sessions. The position manages Tier I and Tier II intake for the FACE Helpline and sensitive family concerns, providing resources, coaching, guidance on District policies, case coordination, and mediation. It investigates and resolves family and community concerns, including escalated issues and grievances, and works to identify root causes and systemic obstacles. The Specialist serves as an escalation point for concerns beyond the building leader and as a central contact during emergencies or crises. The role collaborates with District teams and stakeholders, uses data trends to make recommendations, and provides consultation, coaching, training, presentations, and facilitation on conflict management, de-escalation, and customer service. Travel to various school locations is required.

Requirements

High school diploma or GED.
Proficiency with Google Suite and Gmail, including Docs, Sheets, and Slides.
High degree of integrity in handling confidential information.
Effective time management and organizational skills.
Bilingual in English and Spanish.
Strong verbal and written communication skills in English and Spanish.
Excellent communication and public speaking skills, with the ability to facilitate and participate in conversations with families, school leaders, community members, and other audiences.
Strong attention to detail.
Ability to handle multiple demands and competing deadlines under minimal supervision.
Ability to work collaboratively within the team, department, District, and community.
Demonstrated ability to foster trust and build relationships with linguistically and culturally diverse populations.
Valid driver’s license, reliable personal transportation, and valid auto insurance.
Must live and work with a permanent home address in Colorado while working for the District.
Ability, with or without accommodations, to meet the physical demands of the position.

Nice To Haves

Bachelor’s degree preferred.
Three or more years of community work preferred.
Three or more years of conflict resolution and group facilitation preferred.

Responsibilities

Manage Tier I intake for the FACE Helpline and help families and community members navigate District systems through resources, individual coaching, and guidance on District policies.
Perform Tier II intake for sensitive family concerns and coordinate with specialists for case management or mediation.
Address concerns referred by the Board of Education and Office of the Superintendent; assess and troubleshoot escalated issues, focusing on root causes and sustainable improvement.
Provide equitable dispute resolution services, identify systemic obstacles between school staff and families, and develop solutions to improve school-community relations.
Serve as the first escalation point for families and community members seeking to address concerns above the building leader.
Serve as a central point of contact for families and external stakeholders during emergencies or crises.
Collaborate with Instructional and Operational Service Directors and use data trends to make recommendations.
Maintain specialized knowledge of District policies and procedures and ensure investigations into assigned concerns are fair and compliant with applicable policies and procedures.
Conduct grievance inquiries and investigations and review school decisions related to assigned family and community concerns.
Provide consultation, coaching, training, presentations, and facilitation on conflict management, de-escalation, and customer service.
Mediate with families, following Office of General Counsel guidance, in place of or after legal action to restore communication and relationships.
Manage District conduct letters.
Manage intake and tracking of grievances from families with students at charter schools and ensure concerns are sent in a timely manner.
Manage intake of Exceptional Student Services assistance referrals and ensure concerns are sent in a timely manner.
Work with District teams to influence and implement policies, procedures, programs, and initiatives related to Family and Community Engagement.
Travel to various school locations as required.
Be available for evening and weekend coverage as needed for high-priority community events and District-wide crisis response.