Specialist, Export Notification

Ocean Network Express•Boise, ID

23h•Hybrid

About The Position

This position is responsible for the successful execution of the Export Notification process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for broken route updates, booking adjustments as per Space/Marketing direction, change of destination requests and problem resolution. Incumbent will report directly to the Supervisor; Service Operations, Cargo Management. Logistics Specialist Task Fulfillment Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: schedule deviations, route changes, space challenges and broken routes. Handles situations that may require adaptation of response or extensive research according to situational needs. Requires advanced problem solving Assess customer needs and suggest/promote alternative options Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues. Proactively pursues continuous improvement Apply knowledge, procedures, and good judgment in daily decision-making Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations.

Requirements

Strong written and verbal communication skills.
Ability to work with multiple departments within ONE NA to resolve issues.
Strong Data handling and Analytical reasoning skills.
Strong Critical thinking skills.
Ability to adapt to change and prioritize for high-end results.
Responsive, dependable and follow through.
Ability to work as a team player as well as independently.
Strong analytical skills to clarify problems and opportunities for improvement of ONE’s processes and service levels.
Ability to multi-task.
Positive and professional demeanor.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Gsuite or Microsoft Office experience is required.
0 to 2+ years of function-related experience.

Nice To Haves

Previous experience in logistics, customer service, sales, or other related fields is a plus.
Customs and logistics knowledge is a plus but not required.

Responsibilities

Successful execution of the Export Notification process.
Follow policies and procedures to provide an optimal level of customer service.
Handle broken route updates.
Manage booking adjustments as per Space/Marketing direction.
Process change of destination requests.
Resolve problems related to export notifications.
Troubleshoot and resolve complex challenges involving cargo movement including schedule deviations, route changes, space challenges and broken routes.
Handle situations that may require adaptation of response or extensive research.
Assess customer needs and suggest/promote alternative options.
Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.
Proactively pursue continuous improvement.
Apply knowledge, procedures, and good judgment in daily decision-making.
Remain calm and make clear reasoned decisions under pressure.
Adapt to fast-changing situations.