Specialist, Events

Housecall Pro

23h•$21 - $25•Remote

About The Position

As a Specialist, Events, you support the Pros hosting our nationwide series of local, Pro-hosted community events across the country. You are the main point of contact for hosts throughout the process, from initial outreach through event day and wrap-up, helping keep host relationships and event logistics on track across many local markets at once. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

Experience in customer success, account management, event coordination, or partner/community support, ideally in a high-volume, deadline-driven environment
Experience using AI tools to increase quality and efficiency of work
Comfortable managing a large number of concurrent relationships without letting details slip
Strong phone and written communication skills, with the ability to build trust quickly with small business owners
Detail-oriented, with experience using a CRM or tracking system to manage statuses and reporting (i.e. Salesforce, HubSpot...)
Experience with event registration or CRM platforms
Comfortable working to firm event-related deadlines, with availability for live, day-of support
Self-directed and effective working fully remote with minimal day-to-day oversight
High school diploma, bachelor's degree, or equivalent work experience

Nice To Haves

A natural curiosity backed by action; you are multidimensional (volunteering, creative outlets, side projects, hobbies, athletics)
A proactive, relationship-first mindset: you follow up before someone has to ask, and people feel taken care of after talking to you
Comfort with ambiguity and a fast-moving pace where priorities and details will shift as the program evolves
Strong organizational instincts to hold dozens of relationships and timelines in your head and tracker without anything falling through the cracks
A calm, solutions-oriented approach under pressure, especially as event day gets closer and issues need quick resolution
Genuine curiosity about the people you are supporting and the ability to relate to and build trust with small business owners
A team-first attitude with a willingness to flag problems early, ask for help, and collaborate with other internal teams rather than solve everything solo

Responsibilities

Coordinate event logistics for host locations, including scheduling, onboarding new hosts, and event-day setup and support
Serve as the primary point of contact for event hosts, keeping them informed, engaged, and set up for success
Maintain accurate event plans, timelines, and status tracking across all active hosts
Run regular check-ins with hosts to monitor progress, answer questions, and provide the support they need
Identify hosts who need extra attention and escalate to the appropriate internal team when needed
Coordinate incentive, funding, or resource logistics tied to host participation
Provide live, on-the-day support for hosts during their events
Support post-event wrap-up, including reporting, follow-up communications, and gathering feedback