Specialist - Equipment Services

DICK'S Sporting Goods • Mesa, AZ

7d

About The Position

The Specialist - Equipment Services shares product and service expertise to help athletes get the most out of their equipment and elevate their performance. The role delivers personalized service, enables service execution, and drives sales through strong product knowledge, creating an elevated athlete experience rooted in expertise and connection.

The position is part of a store team focused on providing exceptional experiences to athletes of all abilities. The specialist also serves as a subject matter expert in designated store processes and supports the training and onboarding of teammates.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15–35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods, up to 4 hours.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions continuously for short periods, up to 2 hours.

Nice To Haves

• Previous retail or customer-facing experience.

Responsibilities

• Proactively engage athletes to understand their shopping needs and provide a world-class experience.
• Provide clear, accurate, and knowledgeable information about products and assortment.
• Anticipate athlete needs and drive sales through product and service recommendations informed by a strong understanding of those needs.
• Assist with onboarding and training new and existing team members, sharing best practices, selling skills, and key operational processes.
• Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
• Execute processes efficiently while maintaining an athlete-first mindset, ensuring products are ready for purchase and athletes are engaged appropriately.
• Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote customer participation in company programs, including loyalty programs, warranty sales, and private label credit card enrollment.
• Help create an environment where teammates and athletes are welcome and treated with respect.
• Follow safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED