Specialist, Enterprise CRM System
About The Position
We are seeking an Specialist to join the Enterprise CRM (ECRM) product team at BNY. This role provides hands-on experience supporting a large-scale enterprise platform while partnering closely with product, technology, and business teams. The analyst will support and own key aspects of day-to-day product work, including requirements gathering and analysis, process documentation, and user enablement. The ideal candidate has a strong foundation in business analytics, communicates clearly, and takes a proactive approach to identifying and delivering work that drives business outcomes through effective stakeholder collaboration.
Requirements
- Bachelor’s degree in business administration, technology, information systems, or a related discipline
- 1–2+ years of experience supporting analytics, business systems, or platform-driven workflows in an enterprise environment
- Demonstrated ability to assess business processes, document requirements, and partner with technical teams to deliver system or data enhancements
- Strong analytical judgment and communication skills, with the ability to collaborate effectively and influence through clarity and insight
Nice To Haves
- Experience with CRM platforms, reporting or visualization tools, or Agile delivery practices preferred
Responsibilities
- Support the ECRM product team with requirements gathering, analysis, and documentation for system enhancements
- Write and refine user stories in partnership with stakeholders to clarify requirements and support effective prioritization
- Analyze data and reporting to identify trends, issues, and opportunities for system and process improvement
- Design, develop, and maintain dashboards, reports, and analytics to support business decision-making
- Support user enablement through documentation, training, and ongoing platform support
- Stay current on industry best practices and emerging technologies, applying them to improve the ECRM platform and business processes
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
