Senior CRM System Analyst

UL Standards & Engagement • Evanston, NC

1d • Hybrid

About The Position

We have an exciting opportunity for a Senior CRM System Analyst at UL Standards & Engagement. This is a hybrid opportunity based in Evanston, IL or Raleigh-Durham, NC. The Senior CRM System Analyst will support technology-enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior CRM System Analyst will serve as a key contributor in the administration, optimization, and continuous improvement of the organization’s CRM platform and related business systems. Leveraging technical knowledge of business applications and system functionality, the Senior CRM System Analyst will inform technology solution implementation, operational efficiency, and enhance user experience.

Requirements

• Bachelor’s degree.
• Minimum 1 years related work experience.
• Experience supporting CRM platforms such as Salesforce or similar systems.
• Proficiency with Microsoft Excel and reporting tools.
• Demonstrated application and knowledge in implementing technology and enterprise software solutions.
• Strong understanding of CRM platforms, business applications, data structures and business processes.
• Problem-solving ability and proactive approach to anticipate, address and resolve challenges effectively.
• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.
• Strong written and verbal communication skills.
• Ability to produce clear, concise, and accurate documents, and translate insights into actionable recommendations.
• Excellent organizational and time management skills, attention to detail and ability to work and collaborate with others in a fast-paced environment.
• Strong degree of learning agility and ability to manage tasks independently.
• Proficiency in Microsoft Office Suite products, specifically PowerPoint, Word and Excel or similar business applications

Nice To Haves

• Salesforce Certified Admin Certification (ADM 201) preferred.

Responsibilities

• Provide functional and operational support of technology software and systems.
• Serve as the primary resource for day-to-day administration of the CRM platform, ensuring business systems operate effectively, meet evolving stakeholder needs and align with ULSE strategic objectives.
• Continuously monitor, clean, and validate data to maintain high standards of data quality.
• Investigate, troubleshoot and resolve system and data related issues.
• Deliver end-user support, training and guidance.
• Promote best practices related to data management, reporting, and CRM utilization.
• Develop and maintain dashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals.
• Partner with vendors and service providers, ensure effective communication, service delivery and contract compliance.
• Support end-to-end projects, execute activities across the project lifecycle and ensure timely and high-quality deliverables.
• Apply solutions and implement proactive strategies to address complex, undefined and ambiguous challenges.
• Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
• Support and facilitate internal and external meetings.
• Prepare meeting agendas, presentations, and other deliverables.
• Maintain continued awareness of industry trends, emerging technologies and best practices to continually improve performance and effectiveness of technology solutions.
• Independently execute tasks that range in complexity and scope.
• Perform other duties as directed.

Benefits

• bonus compensation
• comprehensive medical, dental, vision, and life insurance plans
• 401k matching structure of up to 5% of eligible pay
• additional 4% into your retirement saving fund after your first year of continuous employment
• flexible working arrangements
• paid time off, including vacation, holiday, sick, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior