Specialist, Enterprise Business Services
About The Position
The Specialist, Enterprise Business Services plays a critical role in supporting business strategies by analyzing initiatives, interpreting data, and providing actionable recommendations aligned with organizational goals. This position ensures compliance with applicable laws and company policies while managing complex customer service issues and benefits administration. The role involves coordinating with multiple stakeholders to resolve escalated concerns, maintaining system security and access, and supporting technical equipment and software needs. The specialist contributes to continuous improvement efforts and fosters effective communication to enhance operational performance and service delivery. The Enterprise Business Services team supports business operations through data analysis, regulatory compliance, and effective communication. Collaborating with management and partners, the team drives process improvements, enforces policy adherence, and executes key initiatives. Members provide administrative support, conduct quality control, and facilitate training to maintain high standards. The team upholds integrity, accountability, and continuous improvement, delivering accurate insights and supporting compliance efforts. This professional environment encourages collaboration and growth, enabling the achievement of business objectives aligned with Walmart’s standards.
Requirements
- Proven experience in regulatory compliance and benefits administration within a complex business environment.
- Strong analytical skills to interpret data and translate findings into actionable business recommendations.
- Ability to manage escalated customer service issues with professionalism and effective communication.
- Proficiency in coordinating with multiple stakeholders, including internal teams and third-party administrators.
- Knowledge of security protocols and experience managing access controls and confidential information.
- Demonstrated commitment to ethical standards, integrity, and adherence to company policies.
- Capacity to adapt to change, prioritize tasks, and collaborate effectively across teams.
Nice To Haves
- Benefits, Customer Service, Microsoft Office
- Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics
Responsibilities
- Support business areas by analyzing initiatives, interpreting data, and providing recommendations aligned with organizational goals.
- Manage compliance with applicable laws, regulations, and company policies through monitoring and implementing human resource processes.
- Handle escalated customer service issues, providing benefits education, technical support, and resolving complex inquiries.
- Coordinate equipment, software, and network requests, ensuring timely fulfillment and system maintenance.
- Administer security access protocols, maintain confidential information, and support remote access environments.
- Collaborate with stakeholders to prioritize tasks, communicate progress, and identify improvement opportunities.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
