Specialist, Employer Services Accounts - Korean

The Board of Pensions of the Presbyterian Church (U.S.A.)•Philadelphia, PA

7d•Onsite

About The Position

The Specialist serves as the assigned account manager for employers with Korean language needs to ensure the delivery of excellent quality service and proper account management. The role involves ensuring excellent service delivery for Korean speaking employers and employees by responding to inquiries in their native language via different channels of communication: emails, phone calls, web inquiries, and benefits presentations. It also includes interpreting and promoting the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership. The Specialist will serve as a partner in guiding benefit choices available, monitoring billing, and managing delinquent accounts. Additionally, the role provides consultation and processes medical pricing cases with PCUSA affiliated employers and congregations to supply medical pricing to grow membership, and provides financial assistance to those in need by processing assistance cases. The Specialist will partner with the Communications team to proofread Korean translations produced by the Board’s Korean language translation services vendor to support consistent service delivery.

Requirements

Fluency in both English and Korean.
A bachelor’s degree in business administration or related field or an equivalent combination of education and experience.
4 or more years of strong employee benefits administration, account management experience, or equivalent.
Proficiency with computerized benefits administration systems and customer care technologies.
Proficiency with all Microsoft Office applications (Teams, Outlook, PowerPoint, Word, Excel, and SharePoint).
Excellent analytic and system literacy skills and a strong ability to review, analyze and make necessary recommendations.
Problem solving and critical thinking skills to help to identify solutions to unique customer needs.
Time management skills to prioritize tasks and ensure service is completed in a timely manner.
The ability to build rapport with employers, remain calm and focused, and function effectively in a team environment.
The ability to comprehend, interpret, and communicate medical and benefits information in lay-person’s terms.
The ability to work well with diverse groups and all levels of management to ensure the Board is consistent in its delivery of service.
An ability, interest and desire to stay current via seminars, industry literature, and formal training and development.
An ability to work at our 2000 Market Street office location.

Nice To Haves

Salesforce experience preferred.

Responsibilities

Ensures excellent service delivery for Korean speaking employers and employees by responding to inquiries in their native language via different channels of communication: emails, phone calls, web inquiries, and benefits presentations.
Interprets and promotes the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership.
Serves as a partner in guiding benefit choices available, monitoring billing, and managing delinquent accounts.
Provides consultation and processes medical pricing cases with PCUSA affiliated employers and congregations to supply medical pricing to grow membership.
Provides financial assistance to those in need by processing assistance cases.
Partners with the Communications team to proofread Korean translations produced by the Board’s Korean language translation services vendor to support consistent service delivery.

Benefits

Medical, dental, and vision coverage.
Defined benefit pension plan.
403(b)(9) retirement savings plan.
Generous paid time off, including sick time, holidays, and 22 days of personal leave.
Tuition assistance.
Employee Assistance Plan and other health and well-being resources.
Employer-paid death benefits with opportunities to purchase additional coverage.
Employer-paid Short-Term and Long-Term disability coverage.
Access to the Board’s education and grant assistance programs.
Discount programs on entertainment, travel, and more.
Satisfaction gained from working for a service-oriented employer.
Volunteer and other service opportunities in the community at large.