Employer Compliance & Collections Specialist

Department of Labor • Augusta, GA

1d • Hybrid

About The Position

The Maine Department of Labor's Bureau of Unemployment Compensation is seeking a motivated and conscientious individual to join the tax division to serve as a Compliance Specialist. In this key position, you will be responsible for evaluating business activities to determine liability for unemployment insurance coverage, managing business acquisitions, and investigating wage disputes. Your work will support the equitable administration of tax laws and help protect the rights of workers across the state. Employees in this role report to the Augusta, Maine office. During the first six months, the schedule is Monday through Friday, 8:00 AM to 5:00 PM. After the probationary period, and depending on operational needs, you may be eligible for a change of hours and a hybrid in-office/remote schedule.

Requirements

• Any combination of education and/or work experience that demonstrates competency in: Customer Service – written and verbal communication, active listening, empathy, identifying needs, clarifying information.
• Problem Solving – ability to analyze a situation, review possible actions and identify the best solution.
• Policy Interpretation - Applying laws and guidelines to specific cases accurately.
• Critical Thinking - Analyzing data and applying laws to make fair and accurate determinations.
• Education, training, and/or experience in accounting, business administration, economics, or another related field demonstrating competency in analyzing financial and tax documents, providing customer service, interpreting rules and regulations, and developing and implementing practical solutions.

Responsibilities

• Reviews employer records to determine the liability of the employing unit for coverage and determine the type of entity to be established.
• Reviews employer records to determine wages in disputed claims.
• Investigates and determines the status of employing units when changes in ownership occur in order to establish the effective data on which the employer ceases or resumes activity and to instruct the employer as to the reports and/or contributions due
• Field inbound calls to provide effective customer service to employers regarding their Unemployment Contributions account

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree