Specialist Donor Driver

Versiti•Kokomo, IN

15h•Onsite

About The Position

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner.

Requirements

High School Diploma required
GED required
Valid drivers' license with prior driving experience.
Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job.
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
Must have basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions.
Ability to organize work to provide productive work flow.
Flexibility to work independently and with a team.
Must have good communication skills, including the ability to provide feedback to peers.
Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.

Nice To Haves

1-3 years relevant people facing experience preferred
Less than 1 year Typically requires less than 1 year of job-related experience.

Responsibilities

Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
Travels to other local collection sites, as determined by business need.
Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator).
Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
Recruits and converts donors for automation.
Rebooks donors for future donation appointments.
Understands and performs to all applicable regulatory and compliance requirements.
Recognizes when the customer is distressed and responds appropriately with tact.
Creates a safe environment for donors and staff members.
Treats donors with customer service excellence, presenting a positive image.
Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
May prepare and pack units for transport.
Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
Requires evening, weekend, and holiday hours.
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures