Donor Matching Specialist

North Star Fertility Partners LLC• US,

6d•$50,000 - $58,000•Hybrid

About The Position

The Donor Matching Specialist plays a key role in guiding Intended Parents throughout the donor matching journey. The role combines elements of coordination, client service, strategic collaboration, and sales, requiring a deep understanding of Intended Parent needs and the ability to translate those into successful matches. While this role is highly collaborative and team-oriented, the ability to work independently, take initiative, and manage responsibilities autonomously is critical to success.

Requirements

Customer service or sales-related experience.
Strong interpersonal and communication skills and the ability to support clients with empathy and professionalism.
Excellent organizational and time-management skills; capable of handling multiple cases and shifting priorities.
Proficient in using CRM systems, databases, and virtual communication tools.
Passion for helping build families and understanding of the sensitive nature of fertility journeys.
Experience working with a wide variety of families from various backgrounds.

Responsibilities

Provide personalized support and guidance to parents from lead nurturing, to donor selection, and ultimately confirming donor matches.
Develop a deep understanding of our donor programs offering insights, tailored recommendations, and warm introductions if additional support is needed.
Conduct consultations to understand clients’ preferences, values, cultural considerations, and needs.
Collaborate with our donor team and Intended parent clinics to review candidates, answer questions, and confirm matches.
Maintain accurate, up-to-date records in internal systems (CRM, IP portal, internal sales trackers etc.) and ensure all client facing documents are up-to-date and accurate.
Communicate timelines and next steps clearly to clients, ensuring transparency and realistic expectations.
Work closely with the Client Development/Sales to share insights, industry trends, and improvements to the matching process.