Specialist, Delivery Management

ICF•Reston, VA

12d•Hybrid

About The Position

The Specialist serves as a partner to the Central Delivery Senior Leadership Team (SLT). This hybrid role blends high-trust senior leadership support with operational coordination, system building, and cross-team enablement. This position is ideal for early to mid-career professionals who excel at organization, communication, and execution—and who thrive in fast moving environments where SLT members rely on proactive planning, clear structure, and operational follow through. The Program Specialist ensures the SLT can operate at a strategic level by creating structure, enabling clarity, and driving operational excellence. Your work strengthens team performance, improves decision‑making, and enhances the effectiveness of programs across Central Delivery.

Requirements

Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
2+ years of work experience leading executive-level coordination, communication, and decision support and/or related experience
Experience with Power BI (or similar data visualization tool)
Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
Outstanding analytical, writing, and communication skills.
Experience with Power BI (or similar data visualization tool).

Nice To Haves

SLT level calendar management
SLT support & prioritization skills
Strategic planning support
Meeting facilitation & agenda development
Ability to introduce and enforce best practices
Event planning and logistics management
Operational judgment and decisiveness
Strong follow‑through and ownership
Team coordination and technical support
Report generation and performance analysis
Process improvement and documentation
Training development and delivery
Advanced proficiency in Microsoft Excel
Familiarity with project management tools (e.g., MS Project, Planner, Asana, Trello)
Analytical thinking and problem-solving
Effective communication across teams and stakeholders

Responsibilities

Coordinate and facilitate SLT and partner‑level meetings, including agendas, materials, follow‑ups, and implementation of best‑practice meeting standards.
Manage SLT calendar priorities and maintain shared systems for travel, PTO, and major commitments to support alignment and proactive planning.
Collaborate with Program Operations on the development of templates, standardized tools, shared folders, and operating mechanisms that improve consistency.
Lead and coordinate the team responsible for event facilitation (local events, workshops, innovation sessions, exec meetings), ensuring professional execution, smooth logistics, and consistent processes.
Partner with Corporate Marketing, DOSE teams, and local staff to deliver high‑quality events, following timelines, communication plans, and vendor processes.
Contribute to the design, documentation, and rollout of improved program processes, SOPs, and continuous improvement initiatives.