Specialist, Customer Service - ON, AB, BC
About The Position
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Customer Service Specialist, you are responsible for creating a remarkable experience for our clients via inbound and outbound calls. It is crucial in this role that you are professional and friendly along with strong attention to detail and the ability to think critically and quickly. In your role as a Customer Service Specialist, you are an expert on the process and requirements and provide call support to our customers. You are adept at solving problems, de-escalating calls and providing support working toward first contact resolution.
Requirements
- Minimum 2-3 years of customer service experience in a call center environment
- Real Estate law firm experience with a Legal Assistant/Law Clerk diploma and/or Real Estate Mortgage Industry Experience
- Exceptional phone manner with strong communications and interpersonal skills
- Proven ability to problem solve and prioritize issues
- Detail oriented and proven ability to multi-task in a fast-paced environment
- Ability to exercise good judgment in protecting confidential information
- Intermediate computer skills in MS Office products (Word, Excel and PowerPoint)
Responsibilities
- Ensure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and professional manner
- Reviewing and analyzing legal documents related to residential real estate transactions, including mortgage documentation, title insurance policies, and closing files
- Supporting lawyers and legal professionals by coordinating transaction files from initiation through to closing, ensuring all required legal documentation is complete and accurate
- Conducting detailed reviews of legal and transactional documents to verify accuracy, completeness, and compliance with applicable legal and regulatory standards
- Performing compliance checks on transaction files, identifying discrepancies, and ensuring all documentation meets regulatory and internal legal requirements prior to processing
- Liaising with legal stakeholders to facilitate resolution of documentation and compliance-related matters
- Conducting client due diligence in accordance with FINTRAC and Anti-Money Laundering (AML) regulations, including identity verification and documentation review
- Reviewing and analyzing legal documents, including corporate profiles, to verify corporate structure, identify beneficial ownership, and ensure compliance with legal and regulatory requirement
- Receive and process orders for Title Insurance by phone, fax and internet
- Address and advise lawyers on any issues related to their specific files
- Educate customers on Title Insurance and the various products FCT offers
- Maintain high level of professionalism with clients
- Maintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information, team support and first call resolution
Benefits
- Employee and Family Assistance Program (EFAP)
- Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays
- Generous paid time off
- Paid volunteer opportunities
- Charitable donation matching
- Employee recognition programs
- Referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
