Customer Support Specialist - Calgary, BC
About The Position
We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences. This role involves working closely with customers via phone, email, and live chat to identify opportunities to enhance their experience, troubleshoot issues, and recommend product/service features. The specialist will resolve complex customer inquiries, build sustainable relationships through open communication, and collaborate with the team to devise new strategies to delight customers. They will also ensure support coverage during business hours, identify trends in issues and feedback, and act as a brand champion for customer satisfaction.
Requirements
- A passion for customer satisfaction and a naturally engaging personality.
- Ability to multi-task and manage all customer service platforms.
- A strong commitment to excellence in all you do!
- Exceptional verbal and written communication skills.
- Strong organizational skills and the ability to manage information from various sources simultaneously.
- An adaptable nature, ready to embrace change and tackle new challenges.
- A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
- Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
Nice To Haves
- Experience with Gladly and other SaaS productivity tools would be a bonus.
- Basic understanding of frontend or backend development.
- Knowledge or interest in integrative health or any wellness certifications would be advantageous.
Responsibilities
- Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
- Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
- Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
- Build sustainable relationships through open and interactive communication.
- Collaborate with your team to devise new strategies to surprise and delight our customers.
- Coordinate with your team to ensure support coverage during all business hours.
- Identify trends in issues and feedback and report them to your supervisor.
- Be a champion of our brand and uphold our commitment to customer satisfaction.
Benefits
- Salary: $44k CAD
- Room to make up to 6k CAD in bonuses annually
- Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
- Flexible PTO and competitive pay, because work-life balance matters
- RRSP/401k match and stock options to invest in your future
- Premium benefits package with customizable coverage, paramedical services, and an HSA.
- Fullscript discounts to save on high-quality wellness products
- Continuous learning opportunities to grow your skills and career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
