Customer Support Specialist - Kelowna, BC

Fullscript • Kelowna, BC

3d • Remote

About The Position

We are an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea: Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, over 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences.

Requirements

• A passion for customer satisfaction and a naturally engaging personality.
• Ability to multi-task and manage all customer service platforms.
• A strong commitment to excellence in all you do!
• Exceptional verbal and written communication skills.
• Strong organizational skills and the ability to manage information from various sources simultaneously.
• An adaptable nature, ready to embrace change and tackle new challenges.
• A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.

Nice To Haves

• Experience with Gladly and other SaaS productivity tools would be a bonus.
• Basic understanding of frontend or backend development.
• Knowledge or interest in integrative health or any wellness certifications would be advantageous.

Responsibilities

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
• Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
• Build sustainable relationships through open and interactive communication.
• Collaborate with your team to devise new strategies to surprise and delight our customers.
• Coordinate with your team to ensure support coverage during all business hours.
• Identify trends in issues and feedback and report them to your supervisor.
• Be a champion of our brand and uphold our commitment to customer satisfaction.

Benefits

• Salary: $44k CAD
• Room to make up to 6k CAD in bonuses annually
• Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
• Flexible PTO and competitive pay, because work-life balance matters
• RRSP/401k match and stock options to invest in your future
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high-quality wellness products
• Continuous learning opportunities to grow your skills and career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed