Specialist - Customer Master Data

Airgas•Independence, OH

About The Position

The Customer Master Data Specialist is responsible for the end-to-end creation and ongoing maintenance of Airgas customer accounts in SAP. The role ensures high data integrity across customer contact information, pricing structures, ordering preferences, and assigned sales representatives. It partners with sales, operations, and finance to resolve account discrepancies and support business events such as acquisitions and branch transitions. The work establishes data accuracy and operational efficiency across the organization.

Requirements

High school diploma or GED equivalent.
Strong computer proficiency, including intermediate experience with Microsoft Excel and Google Workspace.
Ability to manipulate, analyze, and troubleshoot large amounts of data with extreme attention to detail.
Strong written and verbal communication skills and the ability to work collaboratively in a team setting.

Nice To Haves

Hands-on experience using SAP, particularly customer master data or financial applications.
At least 2 years of professional experience in an office environment handling customer-facing or internal support activities.
Familiarity with branch operations, order entry workflows, inventory management, or industrial supply chain processes.

Responsibilities

Create, modify, and restructure customer master accounts in SAP in accordance with data governance policies and standard operating procedures.
Collaborate with sales, operations, bulk teams, and finance on complex account restructuring, branch openings and closures, mergers, acquisitions, and asset balance management.
Process and update customer pricing agreements, bulk asset billings, and account preferences accurately and in compliance with pricing requirements.
Provide responsive internal customer support through email, phone, and chat.
Identify opportunities to streamline workflows, document standard operating procedures, and reduce processing times.

Benefits

Medical, dental, and vision insurance.
Life, accidental death and dismemberment (AD&D), and disability insurance, including short-term and long-term disability.
Up to 14 weeks of paid childbirth benefits and parental leave.
401(k) plan with company matching funds.
Tuition assistance and reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Paid holidays, vacation, sick time, and floating holidays.
Employee Assistance Program (EAP).
Pre-tax commuter transportation benefit.
Jury duty and funeral/bereavement leave.
Benefits begin after 30 days of employment.